Residential Construction Service Lead

M/I Homes Inc.; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

M/I Homes Inc. in Cincinnati seeks a Service Technician to perform inspections and repairs on completed homes under warranties, ensuring quality and customer satisfaction in line with company policies.

You will conduct Post Closing Customer Visits (PCCV), coordinate with subcontractors, initiate and track work orders, monitor progress and quality, and participate in meetings to improve service efficiency and homeowner experience.

Qualifications

• High school graduate with 1–5 years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.
• Proficient in using computers and various software applications.
• Written & verbal communication and strong customer service skills.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Skills

Computer skills

Written & verbal communication

Customer Service

Education

High school diploma with 1-5 years of related work experience

Job description

M/I Homes Inc. in Cincinnati seeks a Service Technician to perform inspections and repairs on completed homes under warranties, ensuring quality and customer satisfaction in line with company policies.

You will conduct Post Closing Customer Visits (PCCV), coordinate with subcontractors, initiate and track work orders, monitor progress and quality, and participate in meetings to improve service efficiency and homeowner experience.