Home Warranty Field Service Manager

M/I Homes, Inc.; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Holidays

Parental leave

401(k)

Profit sharing

Employee stock purchase plan

Employee home purchase plan

Job summary

M/I Homes, Inc. is seeking an on-site Inspection and Service Technician to perform inspections and repairs for completed homes, ensuring adherence to warranties and company policies while delivering high customer satisfaction.

You will schedule and coordinate with subcontractors, manage work orders, and help maintain service quality and workflow while supporting the field service team.

Qualifications

• High school diploma or equivalent with basic academic and practical skills.
• 1–5 years of related work experience and/or training; supervisory experience preferred.
• Knowledge of home building industry within customer service and construction processes.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and other inspections as per standards.
• May complete work orders to meet customer needs and provide on-site problem solving.
• Contacts and schedules subcontractors to perform work as required.
• Initiates service work orders, sets appointments, and monitors progress and quality of work.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including materials and equipment.
• Participates in meetings to discuss service issues and increase workflow efficiency.
• Assist in special projects and perform additional duties as required.

Skills

Computer skills

Communication

Customer Service

Education

High school diploma

Job description

M/I Homes, Inc. is seeking an on-site Inspection and Service Technician to perform inspections and repairs for completed homes, ensuring adherence to warranties and company policies while delivering high customer satisfaction.

You will schedule and coordinate with subcontractors, manage work orders, and help maintain service quality and workflow while supporting the field service team.