POS & Hardware Field Technician

CompuCom; Carmel (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing in Carmel, IN is seeking a Field Technician to support client operations, ensuring reliable POS systems, hardware, networking components, and printer technology. You will provide excellent customer service and clear solutions.

The role requires hands-on installation, maintenance, troubleshooting, and repair of POS and related equipment, plus training staff and coordinating with a Team Lead. On-call evenings and travel between locations may be needed.

Qualifications

• Strong customer service and communication skills, with the ability to remain calm under pressure.
• Experience troubleshooting and repairing POS or computer hardware systems preferred
• Basic understanding of networking concepts and restaurant technology environments
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
• Willingness to work evenings and participate in an on call rotation as needed
• Reliable transportation for travel between customer locations
• Completion of account specific training and network cable termination training

Responsibilities

• Provide exceptional customer service while supporting clients and their staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach
• Resolve technical issues efficiently and clearly communicate solutions to customers
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs
• Train employees for proper use of supported systems and equipment
• Diagnose and repair product failures; order and replace parts as needed
• Recommend appropriate products, services, or solutions based on customer needs
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client
• Follow established procedures and guidelines while working with minimal to no supervision
• Report to a Team Lead and/or Field Services Manager

Skills

Customer service

POS hardware

Networking basics

Light physical tasks

On-call rotation

Travel to client sites

Training others

Parts ordering

Job description

CompucomStaffing in Carmel, IN is seeking a Field Technician to support client operations, ensuring reliable POS systems, hardware, networking components, and printer technology. You will provide excellent customer service and clear solutions.

The role requires hands-on installation, maintenance, troubleshooting, and repair of POS and related equipment, plus training staff and coordinating with a Team Lead. On-call evenings and travel between locations may be needed.