POS Field Technician – On-site Support & Training

Compucom Staffing; Anderson (IN); On-site; USD 23,000 - 30,000; Full time

Job summary

CompucomStaffing in Anderson, IN is seeking a Field Technician to support client operations, ensuring POS systems, printers, and related networking components run reliably. The role requires strong customer service skills and the ability to perform under pressure while delivering product knowledge solutions.

You will install, maintain, troubleshoot, and repair POS hardware, printers, and network equipment, with on-call requirements and local travel between customer sites.

Qualifications

• Strong customer service and communication skills.
• Experience troubleshooting and repairing POS or computer hardware.
• Basic understanding of networking concepts.
• Ability to perform light physical/contractor tasks (drilling, mounting).
• Willingness to work evenings and participate in an on-call rotation.
• Reliable transportation for travel between customer locations.
• Completion of account specific training and network cable termination training.

Responsibilities

• Provide exceptional customer service while supporting clients and their staff.
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.
• Resolve technical issues efficiently and clearly communicate solutions to customers.
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
• Train employees for proper use of supported systems and equipment.
• Diagnose and repair product failures; order and replace parts as needed.
• Recommend appropriate products, services, or solutions based on customer needs.
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client
• Follow established procedures and guidelines while working with minimal to no supervision.
• Report to a Team Lead and/or Field Services Manager.

Skills

Customer service

POS hardware troubleshooting

Networking concepts

Evenings/on-call

Travel between locations

Staff training

On-site work readiness

Tools

POS systems

Printer equipment

Job description

CompucomStaffing in Anderson, IN is seeking a Field Technician to support client operations, ensuring POS systems, printers, and related networking components run reliably. The role requires strong customer service skills and the ability to perform under pressure while delivering product knowledge solutions.

You will install, maintain, troubleshoot, and repair POS hardware, printers, and network equipment, with on-call requirements and local travel between customer sites.