Field Technician: Printer & POS Systems Pro

Compucom Staffing; Cherryhill Township (PA); Hybrid; USD 2,376,000 - 3,168,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA

Job summary

CompucomStaffing is seeking a Field Technician to join our client’s team in Cherryhill, NJ. You will provide end-user support onsite and remotely, troubleshooting and repairing laser printers, wide-format devices, POS systems, kiosks, and computer hardware.

Documentation, customer communication, and on-site training are essential parts of the role. You will travel between customer locations, perform preventive maintenance, and participate in after-hours support as needed.

Qualifications

• Experience troubleshooting and repairing laser printers and wide-format printers/plotters.
• Experience supporting POS systems, computer hardware, and related technologies is preferred.
• Working knowledge of computer hardware, software applications, and basic networking concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and communication skills with the ability to remain calm under pressure.
• Ability to work independently with minimal supervision and as part of a team.
• Ability to lift and transport equipment weighing up to 50 pounds.
• Willingness to travel between customer locations.

Responsibilities

• Install, configure, maintain, and upgrade supported equipment and applications.
• Perform preventive maintenance and routine inspections to maximize system performance and uptime.
• Provide professional technical support onsite, clearly communicating issues and resolutions to customers.
• Document service activities, system configurations, repairs, and upgrades while maintaining compliance with company standards.
• Install and support restaurant technology solutions, applying knowledge of front-of-house, kitchen, and back-office operations.
• Order and replace parts as needed to resolve equipment failures.
• Perform light contractor work, including drilling, mounting hardware, cabling, and equipment installation.
• Train employees on the proper use of supported systems and equipment.
• Recommend appropriate products, services, and technology solutions based on customer needs.
• Manage multiple service calls independently while adhering to established procedures and service expectations.
• Participate in evening support and on-call rotations as required.

Skills

Printer troubleshooting

POS systems

Computer hardware

Analytical skills

Customer service

Teamwork

Travel readiness

Lifting up to 50 lbs

Job description

CompucomStaffing is seeking a Field Technician to join our client’s team in Cherryhill, NJ. You will provide end-user support onsite and remotely, troubleshooting and repairing laser printers, wide-format devices, POS systems, kiosks, and computer hardware.

Documentation, customer communication, and on-site training are essential parts of the role. You will travel between customer locations, perform preventive maintenance, and participate in after-hours support as needed.