Field Technician

Creative Solutions Services, LLC; Anderson (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

medical insurance

dental insurance

vision insurance

life insurance

AD&D insurance

disability plans

Employee Assistance Program

paid holidays

paid time off

paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompucomStaffing is seeking a Field Technician to support client operations in Anderson, IN. You will ensure reliable POS systems, hardware, networking components, and printers function smoothly.

The role emphasizes strong customer service and clear communication, with tasks spanning installation, repair, upgrades, and on-site training. Travel between locations is required, and you may work evenings or be on call as part of a rotation.

Qualifications

• Customer service and communication under pressure.
• Troubleshoot and repair POS or computer hardware.
• Understand basic networking and restaurant tech environments.
• Perform light contractor tasks and travel between locations.
• Willing to work evenings and participate in on-call rotation.
• Have reliable transportation and training on site.

Responsibilities

• Provide exceptional customer service to clients and staff.
• Install, maintain, troubleshoot POS systems and printers.
• Repair OEM printers using warranty and non-warranty methods.
• Communicate solutions clearly to customers and document work.
• Upgrade/configure hardware and software as needed.
• Perform light wiring, drilling and mounting as required.
• Train employees on supported systems and equipment.
• Diagnose product failures and order parts as needed.
• Recommend products or solutions based on needs.
• Coordinate with team lead or field services manager.

Skills

Customer service

Troubleshooting POS

Networking concepts

Light physical tasks

Evenings/on-call

Reliable transportation

Training completion

Tools

POS hardware

Printer equipment

Networking hardware

Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified Field Technician to provide support in Anderson, IN.

This role will provide support for client operations, ensuring reliable performance of point of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.

Duties and Responsibilities

• Provide exceptional customer service while supporting clients and their staff
• Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment
• Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach
• Resolve technical issues efficiently and clearly communicate solutions to customers
• Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements
• Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs
• Train employees for proper use of supported systems and equipment
• Diagnose and repair product failures; order and replace parts as needed
• Recommend appropriate products, services, or solutions based on customer needs
• Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client
• Follow established procedures and guidelines while working with minimal to no supervision
• Report to a Team Lead and/or Field Services Manager

Skills and Qualifications

• Strong customer service and communication skills, with the ability to remain calm under pressure
• Experience troubleshooting and repairing POS or computer hardware systems preferred
• Basic understanding of networking concepts and restaurant technology environments
• Ability to perform light physical/contractor tasks (drilling, mounting, etc.)
• Willingness to work evenings and participate in an on call rotation as needed
• Reliable transportation for travel between customer locations
• Completion of account specific training and network cable termination training

Wage Range

The rate for this position is between $16.50 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• medical insurance
• dental insurance
• vision insurance
• life insurance
• AD&D insurance
• disability plans
• Employee Assistance Program
• paid holidays (up to 6 days annually)
• paid time off (minimum of 10 days annually)
• paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 only, no Corp to Corp.

Equal Employment Opportunity

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and mediumbusiness. For more information, visit www.compucom.com.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Work Authorization

Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

Arizona Applicants

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

Maryland Applicants

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND, ANDIS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

#INDCCStaffing