Portuguese Fitbit Support Specialist — Elevate Wellness

Employers from Greece; United States; Remoto; USD 14.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Office in Sofia

Career development

Descrizione del lavoro

Mercier Consultancy Group is seeking a Portuguese-speaking Fitbit Products Support Specialist based in Bulgaria, with relocation support and a fully paid training program. You will help customers troubleshoot fitness wearables, assist with device syncing, and guide wellness goal settings while collaborating with international teams.

The role requires native Portuguese and good English, a passion for fitness tech, and strong problem-solving skills.

Competenze

• Native or fluent Portuguese (spoken and written).
• Professional English proficiency to participate in international office environment.
• Genuine passion for fitness and wellness devices and wearables.
• Strong problem-solving skills with a customer-centric approach.
• Eligibility to work in the EU; valid EU passport or work permit.

Mansioni

• Provide world-class Portuguese-speaking Fitbit product support and troubleshooting.
• Assist customers with device synchronization and integration with the Fitbit platform.
• Guide users through health and wellness goal settings to enhance brand experience.
• Maintain high customer satisfaction with precise, technical, and empathetic guidance.
• Collaborate with international teams to meet and exceed service levels.
• Identify trends in feedback to help improve fitness tracking technology.
• Handle inquiries across multiple channels while understanding wellness hardware.

Conoscenze

Portuguese fluency

English proficiency

Customer service mindset

Problem solving

Passion for fitness tech

EU work eligibility

Descrizione del lavoro

Mercier Consultancy Group is seeking a Portuguese-speaking Fitbit Products Support Specialist based in Bulgaria, with relocation support and a fully paid training program. You will help customers troubleshoot fitness wearables, assist with device syncing, and guide wellness goal settings while collaborating with international teams.

The role requires native Portuguese and good English, a passion for fitness tech, and strong problem-solving skills.