Portuguese Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 14,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Office in Sofia

Career development

Job summary

Mercier Consultancy Group is seeking a Portuguese-speaking Fitbit Products Support Specialist based in Bulgaria, with relocation support and a fully paid training program. You will help customers troubleshoot fitness wearables, assist with device syncing, and guide wellness goal settings while collaborating with international teams.

The role requires native Portuguese and good English, a passion for fitness tech, and strong problem-solving skills.

Qualifications

• Native or fluent Portuguese (spoken and written).
• Professional English proficiency to participate in international office environment.
• Genuine passion for fitness and wellness devices and wearables.
• Strong problem-solving skills with a customer-centric approach.
• Eligibility to work in the EU; valid EU passport or work permit.

Responsibilities

• Provide world-class Portuguese-speaking Fitbit product support and troubleshooting.
• Assist customers with device synchronization and integration with the Fitbit platform.
• Guide users through health and wellness goal settings to enhance brand experience.
• Maintain high customer satisfaction with precise, technical, and empathetic guidance.
• Collaborate with international teams to meet and exceed service levels.
• Identify trends in feedback to help improve fitness tracking technology.
• Handle inquiries across multiple channels while understanding wellness hardware.

Skills

Portuguese fluency

English proficiency

Customer service mindset

Problem solving

Passion for fitness tech

EU work eligibility

Job description

at Mercier Consultancy Group

Portuguese Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading brands across the continent. We take pride in our ability to match skilled professionals with career-defining opportunities that offer international growth and professional prestige.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Fitbit Products Support Specialist position in Bulgaria to join a global leader in the fitness and wellness sector. This is a unique opportunity to combine your language skills with a passion for health technology, assisting customers in optimizing their fitness journeys within one of the most exciting Portuguese-speaking jobs currently available in the Balkans.

Key Responsibilities

• Provide world-class support for Fitbit users in Portuguese, focusing on fitness and wellness device troubleshooting.
• Assist customers with the synchronization of wearable technology and integration with the Fitbit health platform.
• Guide users through personalized health and wellness goal settings, fostering an engaging brand experience.
• Maintain high levels of customer satisfaction by delivering precise, technical, and empathetic product guidance.
• Collaborate with international teams to ensure industry-standard service levels are exceeded daily.
• Identify trends in customer feedback to contribute to the continuous improvement of fitness tracking technology.
• Manage user inquiries through multiple channels while maintaining a deep understanding of wellness-focused hardware.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to communicate within our international office environment.
• A genuine passion for the fitness and wellness industry and wearable technology.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Eligibility to work in the EU; valid EU passport or work permit required.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest Fitness & Wellness products
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Monthly Performance Bonus linked to service quality
• Modern, vibrant office environment in Sofia, one of the top hubs for jobs in Bulgaria
• International career development opportunities

Life in Bulgaria

Sofia is an incredible city that offers a perfect blend of rich history, modern amenities, and a thriving social scene. Choosing one of our Portuguese-speaking jobs here allows you to enjoy a favorable cost of living while exploring the stunning mountains and urban culture that make Bulgaria a hidden gem in Europe. With its pleasant four-season weather and hospitable culture, life in Bulgaria provides a fantastic backdrop for your international career journey.

Relocating to Bulgaria

Relocating to Bulgaria is a seamless experience with our support, as we ensure you settle into your new home comfortably. From world-class dining to a vibrant nightlife, Bulgaria caters to every lifestyle preference. We invite you to join a diverse community of professionals and discover why so many people are choosing Bulgaria as their next career destination.