French Fitbit Support Specialist – Relocation & Training

Recruitment By Ierotheos; United States; Remoto; USD 14.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Descrizione del lavoro

Mercier Consultancy Group is seeking a French Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will support French-speaking users of wearable fitness devices, troubleshoot app and device issues, and educate customers on health features and wellness insights.

You will document interactions in the CRM, collaborate with international teams, and act as a brand ambassador for health-focused technology.

Competenze

• Native or fluent French (spoken and written).
• Proficiency in English to effectively interact with our global team.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset with patience and clarity.

Mansioni

• Provide world-class support to French-speaking users of Fitbit devices.
• Troubleshoot technical issues related to Fitbit hardware, app sync, and software.
• Educate customers on health features, wellness insights, and fitness goal tracking.
• Maintain a high level of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Document customer interactions in the CRM for product improvement within the wellness sector.
• Collaborate with international teams to stay updated on fitness and wellness industry trends and software updates.
• Contribute to the positive brand reputation of our client as a brand ambassador for health-focused technology.
• Native or fluent French (spoken and written).
• Proficiency in English to interact with the global team.
• A genuine passion for fitness, health, and wellness industry.
• Exceptional problem-solving skills and technical aptitude for consumer electronics.
• A customer-centric mindset with patience and clarity.
• Valid EU passport (mandatory).

Conoscenze

French language proficiency

English language proficiency

Customer support

Problem solving

Communication

Descrizione del lavoro

Mercier Consultancy Group is seeking a French Speaking Fitbit Customer Support Specialist to join our team in Bulgaria. You will support French-speaking users of wearable fitness devices, troubleshoot app and device issues, and educate customers on health features and wellness insights.

You will document interactions in the CRM, collaborate with international teams, and act as a brand ambassador for health-focused technology.