Portland Real Estate & Customer Experience Lead

Prologis; Portland (ME); On-site; USD 104,000 - 143,000; Full time

Benefits offered by this job

Healthcare, dental and vision coverage

401(k) with company match

Paid holidays and volunteer time

Generous PTO (approx. 22 days/year)

Work-life balance programs

Job summary

Prologis in Portland, Oregon seeks a Real Estate & Customer Experience Senior Manager to lead daily property operations across a portfolio, drive customer satisfaction, and support leasing activity. You’ll collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and value, leveraging global resources and market insight.

The role requires a strong background in property management, team leadership, and financial oversight, with proficiency in Salesforce CRM

Qualifications

• 3+ years’ supervisory experience in real estate or property management.
• Strong diplomacy and crisis-diffusion skills to handle tenant relations.
• Proven ability to deliver superior internal and external customer service.
• Experience with leasing processes and portfolio management.
• Knowledge of property management accounting and financial reporting.

Responsibilities

• Oversee day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement property management strategies to optimize performance, value, and customer satisfaction.
• Maintain compliance with all policies and procedures.
• Conduct site inspections to meet standards for grounds, safety, cleanliness and appearance.
• Lead and motivate a team of property managers, technicians, and staff.
• Monitor local market conditions and utilize Salesforce CRM to track customer interactions.

Skills

Supervisory experience

Customer service

Diplomacy

Crisis diffusion

Negotiation

Analytical skills

Education

Bachelor’s degree preferred

CPM or RPA designation

Tools

Salesforce CRM

YARDI

Property management software

Microsoft Excel

Job description

Prologis in Portland, Oregon seeks a Real Estate & Customer Experience Senior Manager to lead daily property operations across a portfolio, drive customer satisfaction, and support leasing activity. You’ll collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and value, leveraging global resources and market insight.

The role requires a strong background in property management, team leadership, and financial oversight, with proficiency in Salesforce CRM