Real Estate & Customer Experience Senior Manager

Prologis; Portland (OR); On-site; USD 104,000 - 143,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) match

Paid time off

Volunteer time

Job summary

Prologis in Portland seeks a Real Estate & Customer Experience Senior Manager to lead day-to-day operations for a portfolio of industrial properties and deliver superior customer service. You will collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and portfolio value.

The role requires a real estate license (Oregon) or ability to obtain one within six months, plus strong finance, leasing, and negotiation skills.

Qualifications

• 3+ years’ supervisory experience.
• Must hold a current Oregon real estate license, or be able to obtain the appropriate Oregon license within six months of starting employment.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Responsibilities

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Lead and motivate a team of property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.
• Monitor and analyze information about local market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Skills

Supervisory experience

Customer service

Diplomacy

Crisis management

Oregon real estate license

Financial reporting

Leasing & lease interpretation

Negotiation skills

Analytical skills

Property management software

Education

Bachelor’s Degree preferred

CPM or RPA designation

Tools

Salesforce CRM

Microsoft Office

YARDI

Job description

## Real Estate & Customer Experience Senior ManagerApply: Portland, Oregon: Full time: Posted Today: R6899At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.**Job Title:**Real Estate & Customer Experience Senior Manager**Company:**Prologis**Location:** Portland, Oregon **A day in the life** As a Real Estate & Customer Experience Senior Manager in the Portland Market, you will lead the day-to-day operations of an assigned portfolio of industrial properties and help deliver a high-quality customer experience. You will work with customers, local colleagues, and cross-functional partners to maintain well-managed properties, support leasing activity, and strengthen portfolio performance. The role combines local market knowledge and customer partnership with the resources and capabilities of a global real estate company. **Key responsibilities include:** • Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.• Maintain compliance of all policies and procedures.• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.• Lead and motivate a team of property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.• Monitor and analyze information about local market and economic conditions.• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.Building blocks for successRequired:• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.• Must hold a current Oregon real estate license, or be able to obtain the appropriate Oregon license within six months of starting employment. Prologis will cover associated costs and consider reasonable time spent acquiring the license as work hours.• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.• Highly Proficient in full cycle of leasing and lease interpretation.• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.• Strong mathematical and analytical skills• Strong working knowledge of property management accounting software **Preferred**: • Bachelor’s Degree preferred from a four year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).• Requires a valid driver’s license and the ability to travel to multiple properties.• YARDI and Salesforce CRM software experience preferred.• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call)• Demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes. **Hiring Salary Range of:** $104,000 - $143,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.**People First**Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. **Individuals take the initiative here.**When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. **Employees advance their careers here.**As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. **People come first here.**All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time. All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.**Employment Type:**Full time**Location:**Portland, Oregon