Real Estate & Customer Experience Coordinator — Operations

Prologis; Ontario (CA); On-site; USD 38,000 - 49,000; Full time

Job summary

Prologis is seeking a Real Estate & Customer Experience Coordinator in Ontario, CA. You will join a Customer Experience Team serving tenants across multiple properties, balancing fast-paced priorities and delivering best-in-class service.

The role emphasizes administrative efficiency, cross-functional collaboration with Leasing, Construction, and Accounts teams, and proactive customer communications. A 3+ year background in admin/real estate and strong MS Office skills are expected.

Qualifications

• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills to build relationships with customers and teams.
• Strong organizational and time management skills with the ability to meet deadlines.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Support a team of Property Managers and Maintenance Technicians with operations and communications.
• Collaborate with Leasing, Construction, and other internal teams.
• Assist RECX Managers with customer repair requests and coordinate with vendors.
• Monitor tickets through the online portal and update records.
• Participate in accounts payable/receivable activities and payments.
• Prepare customer documents and distribute notices to customers.
• Maintain accurate owner and customer records and compliance with policies.

Skills

Administrative support

Customer service

Real estate

MS Office

Tools

Yardi

Salesforce

DocuSign

Job description

Prologis is seeking a Real Estate & Customer Experience Coordinator in Ontario, CA. You will join a Customer Experience Team serving tenants across multiple properties, balancing fast-paced priorities and delivering best-in-class service.

The role emphasizes administrative efficiency, cross-functional collaboration with Leasing, Construction, and Accounts teams, and proactive customer communications. A 3+ year background in admin/real estate and strong MS Office skills are expected.