Senior Real Estate & Customer Experience Leader

Prologis; Portland (OR); On-site; USD 104,000 - 143,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) match

Paid time off

Volunteer time

Job summary

Prologis in Portland seeks a Real Estate & Customer Experience Senior Manager to lead day-to-day operations for a portfolio of industrial properties and deliver superior customer service. You will collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and portfolio value.

The role requires a real estate license (Oregon) or ability to obtain one within six months, plus strong finance, leasing, and negotiation skills.

Qualifications

• 3+ years’ supervisory experience.
• Must hold a current Oregon real estate license, or be able to obtain the appropriate Oregon license within six months of starting employment.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Responsibilities

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Lead and motivate a team of property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.
• Monitor and analyze information about local market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Skills

Supervisory experience

Customer service

Diplomacy

Crisis management

Oregon real estate license

Financial reporting

Leasing & lease interpretation

Negotiation skills

Analytical skills

Property management software

Education

Bachelor’s Degree preferred

CPM or RPA designation

Tools

Salesforce CRM

Microsoft Office

YARDI

Job description

Prologis in Portland seeks a Real Estate & Customer Experience Senior Manager to lead day-to-day operations for a portfolio of industrial properties and deliver superior customer service. You will collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and portfolio value.

The role requires a real estate license (Oregon) or ability to obtain one within six months, plus strong finance, leasing, and negotiation skills.