Real Estate & Customer Experience Senior Manager

Prologis Management LLC; Portland (ME); On-site; USD 104,000 - 143,000; Full time

Benefits offered by this job

Healthcare, dental and vision coverage

401(k) with company match

Paid holidays and volunteer time

Generous PTO (approx. 22 days/year)

Work-life balance programs

Job summary

Prologis in Portland, Oregon seeks a Real Estate & Customer Experience Senior Manager to lead daily property operations across a portfolio, drive customer satisfaction, and support leasing activity. You’ll collaborate with tenants, local colleagues, and cross-functional teams to optimize performance and value, leveraging global resources and market insight.

The role requires a strong background in property management, team leadership, and financial oversight, with proficiency in Salesforce CRM

Qualifications

• 3+ years’ supervisory experience in real estate or property management.
• Strong diplomacy and crisis-diffusion skills to handle tenant relations.
• Proven ability to deliver superior internal and external customer service.
• Experience with leasing processes and portfolio management.
• Knowledge of property management accounting and financial reporting.

Responsibilities

• Oversee day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement property management strategies to optimize performance, value, and customer satisfaction.
• Maintain compliance with all policies and procedures.
• Conduct site inspections to meet standards for grounds, safety, cleanliness and appearance.
• Lead and motivate a team of property managers, technicians, and staff.
• Monitor local market conditions and utilize Salesforce CRM to track customer interactions.

Skills

Supervisory experience

Customer service

Diplomacy

Crisis diffusion

Negotiation

Analytical skills

Education

Bachelor’s degree preferred

CPM or RPA designation

Tools

Salesforce CRM

YARDI

Property management software

Microsoft Excel

Job description

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title: Real Estate & Customer Experience Senior Manager Company: Prologis Location: Portland, Oregon

A day in the life As a Real Estate & Customer Experience Senior Manager in the Portland Market, you will lead the day-to-day operations of an assigned portfolio of industrial properties and help deliver a high-quality customer experience. You will work with customers, local colleagues, and cross-functional partners to maintain well-managed properties, support leasing activity, and strengthen portfolio performance. The role combines local market knowledge and customer partnership with the resources and capabilities of a global real estate company.

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including tenant relations, maintenance, rent collection, and regulatory compliance.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance of all policies and procedures.
• Conduct routine site inspections to ensure that the physical aspects of the properties meet established standards regarding the grounds, curb appeal, risk management/safety requirements (OSHA), cleanliness, and general appearance, and implement corrective measures as necessary.
• Lead and motivate a team of property managers, maintenance technicians, and administrative staff, encouraging new ideas, initiatives, and pilots.
• Monitor and analyze information about local market and economic conditions.
• Ability to utilize Salesforce CRM to track interactions with customers and customer visits.

Required:

• 3+ years’ supervisory experience, ability to provide superior internal and external customer service, strong diplomacy, and crisis diffusion skills.
• Must hold a current Oregon real estate license, or be able to obtain the appropriate Oregon license within six months of starting employment. Prologis will cover associated costs and consider reasonable time spent acquiring the license as work hours.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.
• Highly Proficient in full cycle of leasing and lease interpretation.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements/capital projects and work oversight.
• Strong mathematical and analytical skills
• Strong working knowledge of property management accounting software

Preferred:

• Bachelor’s Degree preferred from a four year college or university and 5+ years of commercial real estate experience; or 7+ years of experience as a property manager; or a CPM or RPA designation; or equivalent combination of education and experience.
• Must be able to multi-task; manage time efficiently to ensure all established deadlines are met and have strong attention to detail.
• Proficient working knowledge of Microsoft Office suite (e.g., Word, Excel, PowerPoint, Outlook).
• Requires a valid driver’s license and the ability to travel to multiple properties.
• YARDI and Salesforce CRM software experience preferred.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call)
• Demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.

Hiring Salary Range of: $104,000 - $143,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here. When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here. As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here. All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

All job offers are contingent upon successful completion of background verification.

Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type: Full time Location: Portland, Oregon Additional Locations:

We are builders, thinkers and doers—creating more than space, we power global commerce. We seek and attract top talent from around the world and foster a culture where diverse ideas fuel innovation, collaboration and excellence