Portland Onsite Helpdesk Specialist - Tier 1 IT Support

TEKsystems; Portland (OR); On-site; USD 33,000 - 37,000; Full time

Job summary

TEKsystems in Portland, OR is seeking a Helpdesk Support Specialist to join our team on a contract basis. You will provide Tier 1 support via phone, chat, email, and ticketing systems, triaging and resolving Windows/Mac issues, VPN problems, MFA, and mobile device concerns.

Daily tasks include software installs, user account support, and documenting resolutions in ServiceNow or Jira, with an emphasis on timely, customer-focused service for internal employees.

Qualifications

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.

Responsibilities

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Skills

Help Desk

Windows Troubleshooting

Phone/Chat/Email Support

Duo MFA

VPN Troubleshooting

Software Installation

iPhone/iPad Support

Microsoft 365

Google Workspace

MDM

ServiceNow

Jira

Tools

ServiceNow

Jira

Job description

TEKsystems in Portland, OR is seeking a Helpdesk Support Specialist to join our team on a contract basis. You will provide Tier 1 support via phone, chat, email, and ticketing systems, triaging and resolving Windows/Mac issues, VPN problems, MFA, and mobile device concerns.

Daily tasks include software installs, user account support, and documenting resolutions in ServiceNow or Jira, with an emphasis on timely, customer-focused service for internal employees.