IT Helpdesk Pro: Remote & Onsite Support

Timber Products Company; Springfield (OR); On-site; USD 40,000 - 56,000; Full time

Job summary

Timber Products Company is seeking an IT Helpdesk Support Analyst in Springfield, Oregon to provide first-level end-user support across desktops, printers, phones, and handheld devices. Responsibilities include logging tickets, remote and desk-side troubleshooting, and assisting with deployment of hardware and software in a Windows environment.

The role focuses on delivering courteous customer service, resolving issues quickly, and supporting inventory and budget processes within the IT

Qualifications

• Experience providing first-level IT support to end users.
• Familiarity with Windows operating systems and common software.
• Strong communication and problem-solving skills.
• Ability to log and track issues using a ticketing system.

Responsibilities

• Log and diagnose end-user issues with desktop software and hardware.
• Provide desk-side and remote support for hardware and software.
• Deliver courteous, effective customer service and adhere to SLAs.
• Assist with setup and provisioning of computers and devices.
• Support printers, phones, network, video conferencing and mobile devices.
• Identify and remediate malware on workstations.
• Assist with inventory scanner hardware and software.
• Assist with cellular device setup and troubleshooting.
• Maintain inventory tracking for IT hardware and software.
• Participate in on-call rotation for after-hours support.
• Assist in requisitions and deployment of new hardware/software.
• Process monthly IT budget purchase card documentation.

Skills

Customer service

Windows support

End-user support

Remote support

Hardware troubleshooting

Job description

Timber Products Company is seeking an IT Helpdesk Support Analyst in Springfield, Oregon to provide first-level end-user support across desktops, printers, phones, and handheld devices. Responsibilities include logging tickets, remote and desk-side troubleshooting, and assisting with deployment of hardware and software in a Windows environment.

The role focuses on delivering courteous customer service, resolving issues quickly, and supporting inventory and budget processes within the IT