Tier I Helpdesk Technician - On-Site IT Support & Growth

Pacific Office Automation Inc.; Beaverton (OR); Presencial; USD 45.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

Matched 401k

HSA Programs

Descripción de la vacante

Pacific Office Automation is seeking a Tier I Helpdesk Technician to join our on-site IT team in Beaverton, OR or Phoenix, AZ. This full-time role focuses on customer service, troubleshooting network, PC, VOIP, and server issues, and collaborating with VOIP engineers to resolve problems.

You will support colleagues and customers, maintain documentation, and grow within a dynamic technology company known for its strong benefits and career advancement opportunities.

Formación

• Associates or Bachelor’s degree.
• 1–2 years professional IT experience.
• Ability to problem solve.
• Excellent written and oral communication skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office 365.

Responsabilidades

• Remotely troubleshoot and diagnose customer’s network connectivity, PC, VOIP, and server issues.
• Work closely with sales representatives and VOIP engineers to resolve issues.
• Work with customers to troubleshoot issues.

Conocimientos

Communication

Problem Solving

Fast-paced Environment

Microsoft Office 365

Educación

Associates degree

Bachelor’s degree

Herramientas

Microsoft Office 365

Descripción del empleo

Pacific Office Automation is seeking a Tier I Helpdesk Technician to join our on-site IT team in Beaverton, OR or Phoenix, AZ. This full-time role focuses on customer service, troubleshooting network, PC, VOIP, and server issues, and collaborating with VOIP engineers to resolve problems.

You will support colleagues and customers, maintain documentation, and grow within a dynamic technology company known for its strong benefits and career advancement opportunities.