Tier 1 IT Support Specialist - Help Desk Pro

Salem Health Hospitals & Clinics; Salem (OR); On-site; USD 30,000 - 39,000; Part time

Job summary

Salem Health Hospitals and Clinics is seeking a Tier 1 IT support professional at our Salem, OR campus. You will provide first-line technical support for computers, printers, phones, applications, and access-related requests, ensuring timely resolution and excellent customer service.

Primary duties include troubleshooting, documenting solutions, and collaborating with IT teams. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Two years of directly related experience in either contact center, service desk, desktop, or customer service.
• One of the two years must be customer service experience.
• Associate degree preferred; two years of college-level coursework in hardware, software components, operating systems preferred.

Responsibilities

• Provide Tier 1 technical support via phone, email, and other channels.
• Troubleshoot issues across computers, printers, phones, and mobile devices; manage user access.
• Document issues and ensure timely follow-up and resolution.
• Prioritize requests according to service protocols and timelines.
• Escalate complex issues to IT resources as needed.
• Maintain accurate incident documentation and service records.
• Assist with IT projects and system maintenance activities.
• Develop proficiency in supported applications and tools.

Skills

Customer service experience

Communication skills

Technical support

Education

Associate degree

Tools

MS Windows

MS Office Suite

ITSM Tools

Job description

Salem Health Hospitals and Clinics is seeking a Tier 1 IT support professional at our Salem, OR campus. You will provide first-line technical support for computers, printers, phones, applications, and access-related requests, ensuring timely resolution and excellent customer service.

Primary duties include troubleshooting, documenting solutions, and collaborating with IT teams. Strong communication and problem-solving skills are essential in a fast-paced environment.