Onsite IT Help Desk Analyst - Portland (Windows & Dell)

Esco Corp.; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career development and learning

Access to global inclusion networks

Regional and team benefits

Sharebuilder scheme

Wellness support for you and family

Collaboration with global teams

Study support

Job summary

Weir is seeking a Help Desk Analyst to provide hands-on IT support at the Portland campus, focusing on hardware, software, and network issues. You will diagnose and resolve incidents, manage requests through ServiceNow, and occasionally travel to other sites to ensure consistent service delivery.

Ideal candidates will have strong desktop support skills, networking knowledge, and a customer-service mindset to maintain high user satisfaction and a safe, productive work environment.

Qualifications

• Strong hands-on experience in desktop and hardware support within a Windows 10/11 environment.
• Proficiency with networking fundamentals and troubleshooting.
• Experience with ServiceNow or similar IT ticketing systems.
• Customer-service mindset with the ability to work effectively across a large campus environment.

Responsibilities

• End-User Support: Provide hands on IT support for hardware, software, desktop troubleshooting, and equipment installations primarily at the Portland campus, ensuring smooth daily operations for end users.
• Technical Troubleshooting: Independently diagnose and resolve technical issues related to Dell hardware, Windows 10/11 environments, printers, and network connectivity, demonstrating strong problem solving skills.
• Service Management: Utilize ServiceNow ticketing system to manage, track, and resolve support requests efficiently, maintaining high customer service standards.
• Cross-Site Assistance: Occasionally travel (2-3 times per year) to other company locations to provide IT support and ensure consistent service delivery across sites.
• Success Metrics: Achieve high user satisfaction through timely and effective issue resolution, contributing to a reliable IT environment that supports business productivity.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Skills

Desktop/hardware support

Networking fundamentals

ServiceNow or IT ticketing

Customer service mindset

Tools

Dell hardware

Job description

Weir is seeking a Help Desk Analyst to provide hands-on IT support at the Portland campus, focusing on hardware, software, and network issues. You will diagnose and resolve incidents, manage requests through ServiceNow, and occasionally travel to other sites to ensure consistent service delivery.

Ideal candidates will have strong desktop support skills, networking knowledge, and a customer-service mindset to maintain high user satisfaction and a safe, productive work environment.