IT Helpdesk (L1) Support - 12 months - Portland

Oliver Bernard; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

Oliver Bernard is seeking an IT Helpdesk (L1) Support Analyst for their Portland office. This role involves managing L1 requests, providing end user support, and handling AV and desktop hardware issues. The ideal candidate will have proven experience in IT support, particularly with MacOS, and be adept at managing complex software and hardware escalations.

The position offers an exciting opportunity to lead the day-to-day operation of office A/V hardware for hybrid events.

Qualifications

• Proven experience in an End User IT support role.
• Great experience across MacOS and Apple hardware and AV tools.
• Experience with SaaS and Cloud products.
• ITSM knowledge.
• Good understanding of Identity and Access Management (IAM).
• Exceptional face-to-face communication skills.

Responsibilities

• Manage L1 requests and end user support.
• Handle AV, desktop hardware, and software issues.
• Serve as final point of resolution for complex escalations.
• Own the day-to-day operation of office A/V hardware.
• Support in-person and hybrid events and meetings.

Skills

End User IT support experience

MacOS and Apple hardware knowledge

AV tools experience (Google Meet, Zoom)

SaaS and Cloud products knowledge

ITSM knowledge

Identity and Access Management (IAM)

Face-to-face communication skills

Job description

IT Helpdesk (L1) Support - 12 months - Portland

Our client is a (growing!) global sports retail and ecommerce brand, in their Portland office they’re looking to hire an (L1) IT Support Analyst.

You work across L1 requests, end user support, AV, desktop hardware and more.

You’ll manage walk‑in tech support and be the final point of resolution for complex

hardware (Mac and Apple), software, and SaaS issue escalation.

You’ll have the chance to own the day‑to‑day operation of the office A/V hardware and support in‑person and hybrid events and meetings.

Requirements:

• Proven experience in an End User IT support role
• Great experience across MacOS and Apple hardware and AV tools (Google Meet, Zoom etc)
• Experience with SaaS and Cloud products
• ITSM knowledge
• Good understanding of Identity and Access Management (IAM) using tools such as Okta
• Exceptional face‑to‑face communication skills