IT Support Technician – Hybrid On-Site & Remote

Tecology

Washington

On-site

USD 30,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Profit sharing

Paid time off (up to 3 weeks)

Medical, Dental, Vision, Life, and 401

Disability insurance

Job summary

Tecology is seeking a versatile Support Technician to resolve hardware and software issues and assist with IT projects across on-site environments in the Portland Metro and Southwest Washington region.

The role covers setup, upgrades, and remote/onsite support, with a bonus program and benefits package including medical, dental, vision, life, disability, and 401(k). On-call rotations and travel up to 10% are expected.

Qualifications

Minimum IT support experience including help desk and desk-side support.
Familiar with IT ticketing systems and infrastructure platforms.
Proficient in maintaining hardware/software systems.
Experience running PowerShell scripts.
Knowledge of Active Directory administration.
Ability to manage ticket escalations and warranty service processes.
Strong communication and problem-solving skills.
Willingness to travel up to 10% and participate in on-call rotations.
Ability to lift up to 50 pounds.

Responsibilities

Respond to support tickets promptly and set clear resolution timelines.
Diagnose and resolve hardware and software issues via in-person, phone, or remote support.
Build, install, and upgrade systems and peripherals; optimize configurations.
Set up workstations with OS installation and software configuration.
Follow documented procedures and IT policies.
Document internal procedures in the knowledge base.
Maintain positive relationships with users and team members.
Work independently and with the team to address onsite needs.