Portland Onsite Helpdesk Technician (Contract)

TEKsystems; Happy Valley (OR); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Short/Long-term disability

Transportation benefits

PTO / Vacation

Job summary

TEKsystems is seeking a Helpdesk Support Specialist for a contract role in Portland, OR. You will provide Tier 1 support via phone, chat, email and a ticketing system, assisting internal employees with Windows/Mac devices and Microsoft 365 applications.

You'll troubleshoot VPN, MFA (Duo), iPhone/iPad issues, and hardware problems, document resolutions in ServiceNow or Jira, and collaborate with teams on onboarding and user account support.

Qualifications

• Previous Help Desk, Service Desk, IT Support, Desktop Support, or Technical Support experience.
• Strong Windows desktop and laptop troubleshooting experience.
• Experience providing technical support through phone, chat, email, and remote support tools.
• Experience with password resets and basic user account support.
• Experience working with ServiceNow, Jira, or another enterprise ticketing system.
• Familiarity with Duo MFA or other multi-factor authentication technologies.
• Experience troubleshooting VPN connectivity, software installations, audio/microphone issues, and peripheral devices.
• Experience supporting iPhones and iPads.
• Familiarity with Microsoft 365 and Google Workspace.
• Familiarity with Intune, SCCM, Splunk, CrowdStrike, or Absolute is beneficial but not required.

Responsibilities

• Provide Tier 1 Help Desk support to internal employees through phone, chat, email, and ticketing systems.
• Troubleshoot technical issues related to Windows desktops and laptops, Mac devices, iPhones, iPads, software applications, hardware, VPN connectivity, audio, and microphones.
• Perform password resets and basic account support.
• Assist users with Duo MFA enrollment, authentication, and troubleshooting.
• Install and troubleshoot software on Windows and Mac devices.
• Provide support for Microsoft 365 and Google Workspace applications.
• Troubleshoot mobile device issues involving iPhones, iPads, and mobile device management (MDM).
• Document incidents, troubleshooting steps, and resolutions within ServiceNow or a comparable ticketing platform such as Jira.

Skills

Tier 1 help desk

Windows troubleshooting

Remote support tools

Password resets

Ticketing systems

Duo MFA

VPN issues

Microsoft 365

Google Workspace

iPhone/iPad support

Intune/SCCM (beneficial)

Security tooling (CrowdStrike, Splunk)

Tools

ServiceNow

Jira

Job description

TEKsystems is seeking a Helpdesk Support Specialist for a contract role in Portland, OR. You will provide Tier 1 support via phone, chat, email and a ticketing system, assisting internal employees with Windows/Mac devices and Microsoft 365 applications.

You'll troubleshoot VPN, MFA (Duo), iPhone/iPad issues, and hardware problems, document resolutions in ServiceNow or Jira, and collaborate with teams on onboarding and user account support.