Portland Multisite Front Desk Specialist

Planned Parenthood Columbia Willamette; Portland (OR); Presencial; USD 28.000 - 41.000; A tiempo parcial

Descripción de la vacante

Planned Parenthood Columbia Willamette is seeking a part-time Customer Service Associate to support patients and clinic teams across PPCW health centers in the Portland Metro area. You will welcome patients, check them in, answer phones, schedule appointments, and assist with questions to ensure a positive first visit experience.

This 30-hour/week role requires resident in the Portland area, reliable transportation, and comfort with EHR systems and insurance discussions.

Formación

• High school diploma or equivalent.
• 2+ years of experience in a customer service or high-volume environment.
• Demonstrated computer proficiency and comfort learning new systems.
• Strong communication and customer service skills.
• Ability to adapt quickly to different clinic environments and workflows.
• Comfort working independently and as part of a variety of teams.
• Reliable transportation and active auto insurance.

Responsabilidades

• Welcome patients, check them in, and prepare visit paperwork.
• Answer phones, schedule appointments, and assist with patient questions.
• Enter and update patient information in the electronic health record (EHR).
• Verify insurance coverage and discuss payment or funding options.
• Collect payments and complete daily balancing tasks.
• Coordinate with clinical staff to keep appointments running smoothly.
• Adapt quickly to different clinic teams, workflows, and patient populations.

Conocimientos

Customer service

Communication

Adaptability

Digital literacy

Educación

High school diploma or equivalent

Herramientas

EHR systems

Scheduling software

MS Office

Descripción del empleo

Planned Parenthood Columbia Willamette is seeking a part-time Customer Service Associate to support patients and clinic teams across PPCW health centers in the Portland Metro area. You will welcome patients, check them in, answer phones, schedule appointments, and assist with questions to ensure a positive first visit experience.

This 30-hour/week role requires resident in the Portland area, reliable transportation, and comfort with EHR systems and insurance discussions.