Patient Concierge - Front Office Clinic

Planned Parenthood Columbia Willamette; Portland (OR); Sur place; USD 29 000 - 41 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

401(k) with employer match

Holidays

Résumé du poste

Planned Parenthood Columbia Willamette in Portland, OR is hiring a Front Office Clinic Assistant to welcome patients, check them in/out, and support daily operations at the Northeast Family Planning Health Center.

The role involves scheduling, registration, handling insurance questions, explaining payments, maintaining EHR records, coordinating with clinicians, and delivering compassionate, inclusive service to diverse patients.

Qualifications

• High school diploma or equivalent.
• At least two years of customer service experience, preferably in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to provide welcoming, respectful service to people from diverse backgrounds.
• Comfort using computers and learning new software systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Commitment to patient confidentiality, inclusion, and equitable access to health care.

Responsabilités

• Welcome patients and help them check in and out of appointments.
• Schedule appointments and respond to patient questions by phone and in person.
• Register patients and maintain accurate demographic and insurance information.
• Explain payment options, collect payments, and assist with financial paperwork.
• Maintain accurate patient records using our electronic health record (EHR) system.
• Coordinate with clinicians and other health center staff to keep patient visits running smoothly.
• Help patients navigate paperwork, services, and next steps in their care.
• Protect patient privacy and maintain confidentiality.
• Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds.

Connaissances

Customer service

Communication

Organization

Problem solving

Attention to detail

Teamwork

Confidentiality

Formation

High school diploma

Outils

EHR

Scheduling software

Description du poste

Planned Parenthood Columbia Willamette in Portland, OR is hiring a Front Office Clinic Assistant to welcome patients, check them in/out, and support daily operations at the Northeast Family Planning Health Center.

The role involves scheduling, registration, handling insurance questions, explaining payments, maintaining EHR records, coordinating with clinicians, and delivering compassionate, inclusive service to diverse patients.