Patient Concierge & Front Desk Administrator

Planned Parenthood; Milwaukie (OR); Vor Ort; USD 28.000 - 41.000; Vollzeit

Zusammenfassung

Planned Parenthood Columbia Willamette is seeking a Front Office Clinic Assistant to welcome patients and support daily operations at the Milwaukie Health Center in Milwaukie, Oregon. This full-time, onsite role schedules 37.5 hours per week and requires strong customer service and confidentiality.

You will check in/out patients, schedule appointments, register demographics, explain payments, use the EHR system, and coordinate with clinicians to keep visits running smoothly.

Qualifikationen

• High school diploma or equivalent.
• At least two years of customer service experience in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to maintain patient confidentiality and provide inclusive service.

Aufgaben

• Welcome patients and assist with check-in and check-out.
• Schedule appointments and answer patient questions by phone and in person.
• Register patients and verify demographics and insurance information.
• Explain payment options, collect payments, and assist with financial paperwork.
• Maintain patient records in the EHR system.
• Coordinate with clinicians and staff to keep visits running smoothly.
• Navigate paperwork and next steps in care for patients.
• Protect patient privacy and confidentiality.
• Provide compassionate, nonjudgmental service to patients from diverse backgrounds.

Kenntnisse

Customer service

Communication

Organization

Problem-solving

Multitasking

Teamwork

Attention to detail

Confidentiality

Diversity inclusion

Computer literacy

Ausbildung

High school diploma or equivalent

Tools

EHR systems

Scheduling software

Insurance verification tools

Payment processing systems

Jobbeschreibung

Planned Parenthood Columbia Willamette is seeking a Front Office Clinic Assistant to welcome patients and support daily operations at the Milwaukie Health Center in Milwaukie, Oregon. This full-time, onsite role schedules 37.5 hours per week and requires strong customer service and confidentiality.

You will check in/out patients, schedule appointments, register demographics, explain payments, use the EHR system, and coordinate with clinicians to keep visits running smoothly.