Patient Services Front Desk Specialist

Planned Parenthood Columbia Willamette

Eugene (OR)

On-site

USD 28,000 - 41,000

Full time

2 days ago

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Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Retirement plan

EAP

Training

Job summary

Planned Parenthood Columbia Willamette in Eugene, OR is seeking a patient services representative to welcome patients, process check-in/out, and answer questions by phone and in person. You will schedule appointments, explain payments, manage demographics and registration, and coordinate with clinical teams to support smooth visits.

Bilingual Spanish preferred. This role offers flexible schedules with part-time and full-time opportunities, Saturday shifts by rotation, and a comprehensive

Qualifications

High school diploma or equivalent.
Two years of customer service or high-volume experience.
Strong communication, organization, confidentiality, and customer service skills.
Ability to learn scheduling, registration, and electronic health record systems.

Responsibilities

Welcome patients, complete check-in and check-out, and create a respectful first impression.
Schedule appointments and answer patient questions by phone and in person.
Maintain accurate demographic, insurance, and registration information.
Explain payments and assist with routine financial paperwork.
Coordinate with clinical teams to support smooth patient visits.

Skills

Customer service

Communication skills

Confidentiality

Scheduling/registration learning

Education

High school diploma or equivalent

Job description

Bilingual Spanish preferred. This role offers flexible schedules with part-time and full-time opportunities, Saturday shifts by rotation, and a comprehensive

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