Bilingual Front Office Clinic Assistant — Spanish

Planned Parenthood Columbia Willamette; Portland (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

9 paid holidays

Health insurance

403(b) with 6% employer match

Employee assistance program

Ongoing training and professional dev.

Job summary

Planned Parenthood Columbia Willamette seeks a Front Office Clinic Assistant to guide patients through visits and support daily health center operations in East Portland, Oregon. The role is full-time and onsite, with specific hours and a bilingual requirement to assist Spanish-speaking patients.

Responsibilities include welcoming patients, scheduling, registration, insurance verification, payments, and maintaining EHRs.

Qualifications

• High school diploma or equivalent required.
• At least two years of customer service experience.
• Ability to communicate with patients in English and Spanish.
• Strong communication, organization, and problem-solving skills.
• Commitment to patient confidentiality and respectful service.

Responsibilities

• Welcome patients and check them in/out for appointments.
• Schedule appointments and answer questions by phone and in person.
• Register patients and manage demographics/insurance data.
• Explain payment options, collect payments, and assist with paperwork.
• Maintain accurate records in the EHR system.
• Coordinate with clinicians and staff to keep visits smooth.
• Provide compassionate, inclusive customer service to diverse patients.
• Protect patient privacy and confidentiality.

Skills

Customer service

Bilingual English/Spanish

Communication

Organization

Problem-solving

Multitasking

Computer literacy

Teamwork

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Planned Parenthood Columbia Willamette seeks a Front Office Clinic Assistant to guide patients through visits and support daily health center operations in East Portland, Oregon. The role is full-time and onsite, with specific hours and a bilingual requirement to assist Spanish-speaking patients.

Responsibilities include welcoming patients, scheduling, registration, insurance verification, payments, and maintaining EHRs.