Port Drayage Dispatcher: Fleet & Load Planning

NFI; Long Beach (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

NFI is seeking a Drayage Dispatcher in Long Beach, CA to plan driver utilization for container movements to and from port locations to customer facilities. The role requires coordinating in-house and sub-hauler fleets, maintaining strong relations with drivers, and ensuring timely load status updates.

Responsibilities include KPI reporting, driver settlements, and using the Trinium TMS to document interactions.

Qualifications

• High school diploma required.
• At least 1 year of port drayage experience.
• Experience with drayage/intermodal preferred.
• Strong communication, verbal and written.
• Bilingual English/Spanish required.
• Proficient with Outlook, Gmail, Word, Excel.

Responsibilities

• Provide load planning, driver scheduling, and dispatch duties for in-house and sub-hauler fleets.
• Maintain positive relations with dispatchers and drivers.
• Communicate service issues to facility departments.
• Produce daily/weekly KPI data reports.
• Manage operational inputs to support driver settlements.
• Use Trinium system to address issues and document interactions.
• Maintain sufficient sub-haulers to handle volume spikes.
• Follow escalation processes for major service issues.
• Respond promptly to driver or carrier needs.
• Enter load status accurately and timely into the operations system.
• Assist with safety, security, and operational program rollouts.
• Ensure timely completion of daily and weekly tasks.

Skills

Port drayage

Bilingual English/Spanish

Communication skills

Time management

Multi-tasking

Customer service

Attention to detail

Team player

MS Office

Education

High school diploma

Tools

Trinium TMS

Job description

NFI is seeking a Drayage Dispatcher in Long Beach, CA to plan driver utilization for container movements to and from port locations to customer facilities. The role requires coordinating in-house and sub-hauler fleets, maintaining strong relations with drivers, and ensuring timely load status updates.

Responsibilities include KPI reporting, driver settlements, and using the Trinium TMS to document interactions.