Drayage Dispatcher

NFI Industries; Chesapeake (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

NFI Industries seeks a Drayage Dispatcher to coordinate driver utilization for container movements between port locations and customer facilities. You will provide load planning, scheduling, and dispatch for in-house and sub-hauler fleets with emphasis on timely communication and accuracy.

Candidates must have port drayage experience, a high school diploma, and bilingual English/Spanish proficiency. Prior experience with Trinium TMS and MS Office is preferred.

Qualifications

• Minimum 1 year port drayage experience with ocean container drayage customers at ports.
• High school diploma or GED required.
• 1+ year experience in drayage/intermodal business.
• Strong customer service principles and practices.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish required.
• Ability to work under pressure in a fast-paced environment.
• Well organized with high attention to detail and accuracy.
• Experience with Trinium TMS is preferred.

Responsibilities

• Plan load utilization and driver scheduling for in-house owner operator fleet and sub-haulers.
• Maintain positive relations with dispatchers and drivers.
• Communicate service issues to facility departments daily.
• Provide daily/weekly KPI data reports.
• Manage operations inputs for driver settlements.
• Use Trinium system to address issues and document interactions.
• Maintain sufficient sub-haulers for volume spikes.
• Follow escalation processes for major service issues.
• Respond promptly to driver or carrier needs.
• Accurately enter load statuses in the system.
• Assist with safety, security, and operations program rollouts.
• Complete daily and weekly tasks timely.

Skills

Port drayage experience

Customer service

Bilingual English/Spanish

Communication skills

Time management

Attention to detail

Multitasking

MS Office

Outlook

Education

High school diploma

Tools

Trinium Transportation Management System

MS Office

Job description

Overview

The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from port locations to customer facilities.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in-house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Provides constant communications of service issues to the facility departments.
• Provides daily and weekly performance/KPI data reports.
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams.
• Utilize Trinium system to address issues and document interaction.
• Maintaining ample sub-haulers to handle spikes in volume.
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status.
• Assists with implementing Safety, Security, and Operational programs roll out.
• Ensures accurate and timely completion of daily and weekly tasks.

Qualifications

• Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports.
• High school diploma, general education degree required.
• Minimum 1 year experience with drayage / intermodal business.
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
• Well organized with high attention to detail and accuracy.
• Bilingual English/Spanish is required.
• Excellent verbal and written communication skills.
• Ability to work under pressure and in a fast-paced environment.
• Ability to multi-task and yet be detail-oriented.
• Responsible individual with a professional attitude timely, reliable and.
• Excellent follow up skills.
• Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-90485