Drayage Dispatcher

NFI; Fife (WA); On-site; USD 48,000 - 64,000; Full time

Job summary

NFI in the United States seeks a Drayage Dispatcher to plan driver and owner-operator utilization for container movements to and from port locations to customer facilities. You will manage load planning, scheduling, dispatch, and KPI reporting.

The role requires port drayage experience, strong communication, bilingual English/Spanish, and proficiency with Trinium TMS, Outlook, Gmail, and MS Office. You will work in a fast-paced environment ensuring accuracy and timely updates.

Qualifications

• Must have port drayage experience with ocean container drayage customers.
• High school diploma or GED.
• Minimum 1 year experience in drayage/intermodal business.
• Strong communication skills, verbal and written.
• Customer-focused team player.
• Organized with high attention to detail and accuracy.
• Excellent follow-up skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in-house owner operator fleet and sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers.
• Communicates service issues to facility departments.
• Provides daily and weekly performance/KPI data reports.
• Manages operations inputs for driver settlement and settlement teams.
• Uses Trinium system to address issues and document interactions.
• Maintains sufficient sub-haulers to handle volume spikes.
• Follows escalation processes for major service failures.
• Responds promptly to driver or carrier needs.
• Enters load status accurately into the operations system.
• Assists with Safety, Security, and Operations program rollouts.
• Ensures timely completion of daily and weekly tasks.

Skills

Port drayage experience

Customer service

Communication skills

Bilingual English/Spanish

Time management

Attention to detail

MS Office & office suite

Outlook

Gmail

Education

High school diploma

Tools

Trinium Transportation Management System

Outlook

Gmail

MS Office

Job description

The Drayage Dispatcher will be in charge of planning the utilization of the drivers/owner operators for container movements to and from port locations to customer facilities.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and any sub-haulers.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to the facility departments
• Provides daily and weekly performance/KPI data reports
• Manages and maintains operations inputs to allow for driver settlement via the dispatchers and settlement teams
• Utilize Trinium system to address issues and document interaction
• Maintaining ample sub-haulers to handle spikes in volume
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or carrier needs.
• Accurate and timely entry into operation system of loads status
• Assists with implementing Safety, Security, and Operational programs roll out
• Ensures accurate and timely completion of daily and weekly tasks

Qualifications

• Must have at least 1 year of Port Drayage Experience working with ocean container drayage customers at the Ports
• High school diploma, general education degree required.
• Minimum 1 yrs experience with drayage / intermodal business
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
• Well organized with high attention to detail and accuracy.
• Bilingual English/Spanish is required
• Excellent verbal and written communication skills
• Ability to work under pressure and in a fast-paced environment
• Ability to multi-task and yet be detail-oriented
• Responsible individual with a professional attitude timely, reliable and
• Excellent follow up skills
• Experience with Trinium Transportation Management System is desired and proficient in Microsoft Word and Excel

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-91173