Port Drayage & Driver Operations Dispatcher

NFI; Paramount (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

NFI is seeking a Drayage Dispatcher in Paramount, CA to plan driver utilization for container movements between ports and customer facilities. You will handle load planning, driver scheduling, dispatch duties, and KPI reporting for in-house and sub-hauler fleets.

You will maintain strong relations with dispatchers and drivers, document issues using the Trinium TMS, and ensure accurate load status and timely tasks while supporting safety and operational programs.

Qualifications

• Port drayage experience at ocean/container ports.
• Bilingual English/Spanish required for communication with drivers and customers.
• Strong communication and customer-focused approach is essential.

Responsibilities

• Provides load planning, driver scheduling/appointments, and dispatch duties for in house owner operator fleet and sub-haulers.
• Maintains positive working relations with dispatchers and drivers.
• Communicates service issues to facility departments.
• Generates daily and weekly KPI data reports.
• Manages operations inputs for driver settlement processes.
• Uses Trinium system to address issues and document interactions.
• Maintains ample sub-haulers to handle spikes in volume.
• Follows escalation processes for major service failures.
• Responds promptly to driver or carrier needs.
• Ensures timely entry of load status into the operations system.
• Supports roll-out of Safety, Security, and Operational programs.
• Completes daily/weekly tasks accurately and on time.

Skills

Port drayage experience

Bilingual English/Spanish

Customer service

Time management

Communication skills

Attention to detail

Education

High school diploma

General education degree

Tools

Outlook

Gmail

MS Office

Trinium TMS

Job description

NFI is seeking a Drayage Dispatcher in Paramount, CA to plan driver utilization for container movements between ports and customer facilities. You will handle load planning, driver scheduling, dispatch duties, and KPI reporting for in-house and sub-hauler fleets.

You will maintain strong relations with dispatchers and drivers, document issues using the Trinium TMS, and ensure accurate load status and timely tasks while supporting safety and operational programs.