Port Drayage Dispatcher — Driver Scheduling & Load Planning

NFI; Edison (NJ); On-site; USD 32,070 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid time off

Paid parental leave

Job summary

NFI is seeking a Drayage Dispatcher in Edison, NJ to plan driver utilization for container movements between port locations and customer facilities. The role is Monday–Friday, 7am–4pm, with base hourly pay and opportunities to grow.

You will coordinate in‑house and sub‑hauler fleets, maintain KPI reporting, and ensure accurate load status updates in the operations system. Ideal candidates have port drayage experience, strong communication skills, and proficiency with MS Office and Trinium.

Qualifications

• At least 1 year of Port Drayage experience with ocean container drayage customers at the Ports.
• Minimum 1 year of experience with drayage/intermodal business.
• High school diploma or general education degree required.
• Knowledge of customer service principles and practices.
• Excellent verbal and written communication skills.
• Ability to communicate clearly and effectively.
• Well organized with high attention to detail and accuracy.
• Experience with Trinium Transportation Management System desired; proficiency in Word and Excel required.

Responsibilities

• Plan loads, schedule drivers, and dispatch for in‑house owner operator fleet and sub‑haulers.
• Maintain positive relations with dispatchers and drivers.
• Provide regular updates on service issues to facility departments.
• Produce daily and weekly KPI data reports.
• Manage inputs for driver settlement processes.
• Utilize Trinium system to address issues and document interactions.
• Maintain a pool of sub‑haulers to handle volume spikes.
• Follow escalation processes for major service failures.
• Respond promptly to driver or carrier needs.
• Enter load status accurately into the operations system.
• Assist with implementing safety, security, and operational programs.
• Ensure timely completion of daily and weekly tasks.

Skills

Bilingual English/Spanish

Communication skills

Time management

Attention to detail

Customer focus

Team player

Multitasking

Working under pressure

Listening skills

Education

High school diploma

Tools

Outlook

Gmail

MS Office (Word, Excel, PowerPoint)

Job description

NFI is seeking a Drayage Dispatcher in Edison, NJ to plan driver utilization for container movements between port locations and customer facilities. The role is Monday–Friday, 7am–4pm, with base hourly pay and opportunities to grow.

You will coordinate in‑house and sub‑hauler fleets, maintain KPI reporting, and ensure accurate load status updates in the operations system. Ideal candidates have port drayage experience, strong communication skills, and proficiency with MS Office and Trinium.