Pool Server

The Post Oak; Houston (TX); On-site; USD 8,300 - 11,000; Full time

Benefits offered by this job

Paid Time Off

401K

Colleague meal

Employee discounts

Advancement opportunities

Volunteer opportunities

Complimentary parking

Job summary

The Post Oak Hotel in Houston seeks a Pool Server to provide attentive, courteous and efficient service for guests at a Forbes Five-Star property. You will greet guests, take orders, explain menu items, coordinate with kitchen staff, and ensure timely, accurate service with emphasis on guest satisfaction.

This role requires strong hospitality and multitasking abilities, flexibility to work nights and weekends, and knowledge of food and beverage offerings.

Qualifications

• 1 year of restaurant server or customer service experience preferred.
• Luxury or Forbes hotel experience is a plus.
• Strong communication and math skills for handling payments and tips.

Responsibilities

• Greet guests warmly and welcome them.
• Take drink orders and follow service policies.
• Explain menu items, ingredients and prep methods to guests.
• Coordinate with kitchen staff to ensure timely delivery of orders.
• Serve food and beverages promptly with accuracy and presentation.
• Check on guests to ensure satisfaction; address requests/concerns.
• Handle complaints professionally and escalate to management as needed.
• Collaborate with servers, hosts and kitchen staff to ensure smooth service.
• Comply with federal/state laws including FLSA tip regulations and minimum wage requirements.

Skills

Hospitality

Customer service

Communication

Multitasking

Job description

Overview

The Post Oak Hotel is seeking a Pool Server to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Pool Server will be responsible for providing the highest quality of service to guests’ in an attentive, courteous and efficient manner. The Pool Server is expected to provide timely service with guest satisfaction as the primary goal.

Responsibilities

• Greet guests and welcome them in a friendly manner
• Take drink orders and follow policy regarding service of alcohol
• Know the menu and be able to explain menu items, ingredients, and preparation methods to guests
• Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
• Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame
• Check on guests during their meals to ensure satisfaction and address requests/concerns
• Handle guest complaints or concerns professionally and bring issues to management
• Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
• Responsibilities include complying with all federal and state laws, including the FLSA tip regulations regarding tip reporting, sharing, and minimum wage requirements

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
• One year of restaurant server or customer service is preferred. Previous Luxury or Forbes experience preferred.
• Strong multitasking and time management abilities.Knowledge of food and beverage menus, including dietary restrictions and allergies. Excellent communication skills.Basic math skills for handling payments and calculating tips
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended periods of standing outdoors with high temperature weather and himidity.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Posted Salary Range

USD $7.25 - USD $7.25 /Hr.

Tipped Position

This position does not earn tips