Pool Concierge & Guest Experience Attendant

Rancho Valencia; San Diego (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Rancho Valencia pool attendant engages with guests to ensure they have all needed amenities and supplies, while tending to the pool areas to keep them clean, organized, and welcoming throughout the shift.

They set up and maintain umbrellas, towels, cabanas, and water stations, greet guests, assist with sun protection, and coordinate with Housekeeping, Room Service, and Bell/Valet to satisfy every guest request.

Qualifications

• Must be engaging, outgoing and personable.
• Must be able to communicate clearly in English with guests, vendors and employees to their understanding.
• Availability to work weekdays, weekends, morning, evening and holiday shifts.

Responsibilities

• Set up and maintain pool area including umbrellas, chairs, towels, cabanas, water stations, and stocking restrooms and locker rooms.
• Greet and assist guests upon arrival.
• Assist with service to pool guests including offering sun block, wiping sunglasses, answering menu questions, and delivering daily amenities.
• Approach guests and confirm comfort and satisfaction throughout pool visit.
• Coordinate with Housekeeping for cleaning or linen pickup, Spa attendants for linen, Room Service for orders, and Bell/Valet for transportation.
• Replace wet towels and chair covers for guest during visit and at departure.
• Follow safety procedures and incident reporting policies.
• Perform other duties as requested.

Skills

Engaging personality

Clear English communication

Customer service oriented

Flexible shifts

Job description

Rancho Valencia pool attendant engages with guests to ensure they have all needed amenities and supplies, while tending to the pool areas to keep them clean, organized, and welcoming throughout the shift.

They set up and maintain umbrellas, towels, cabanas, and water stations, greet guests, assist with sun protection, and coordinate with Housekeeping, Room Service, and Bell/Valet to satisfy every guest request.