Luxury Resort Housekeeping Associate

Rancho Valencia Resort; Rancho Santa Fe (CA); On-site; USD 27,552 - 33,062; Full time

Job summary

Rancho Valencia Resort is seeking a Houseperson to maintain guest rooms and resort areas, including patios and exterior spaces. Responsibilities include deep cleaning, linen handling, and assisting with special projects to uphold high service standards.

The role requires responsive guest service, attention to detail, and strong teamwork. AM and PM shifts are available, with opportunities to support both resort and villa operations.

Qualifications

• Prior housekeeping experience required, preferably in a luxury environment.
• Floor care experience.
• Must have schedule flexibility AM/PM, weekends and holidays.
• Ability to learn quickly and work in fast paced position.
• Ability to communicate in English with vendors, guests and staff to their understanding.
• Must be able to multi-task gracefully.
• Prior Five Diamond resort experience.
• Dynamic and personable.

Responsibilities

• Responds promptly to requests from guests and other departments.
• Checks pathways/stairwells for paper, insects, debris, cigarette butts, room service items, etc.
• Check public restrooms including pool areas.
• Prepare pools based on Rancho Valencia Standards and check periodically.
• Swipe ID card in/out and keys.
• Assist with stripping rooms as needed.
• Deliver guest request for housekeeping, calling them in as complete once they have been delivered.
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
• Pick up dirty glasses and wash them according to Rancho Valencia standards.
• Assist supervisors with preparing all arrival rooms.
• Complete all general cleaning assignments and any projects assigned by Supervisors.
• Check all public areas periodically.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties including carpet shampooing, hard surface floor care, polishing and sealing.
• Follow Rancho Valencia Resort service and standards guidelines.
• Clean mirrors, windows, high and low dusting.
• Follow all OSHA and MSDS rules and regulations.
• Follow all company safety and security policies and procedures.
• Report accidents, injuries and unsafe work environment to manager.
• Follow all resort policies and procedures, ensure uniform and personal appearance are clean and professional.
• Develop and maintain positive working relationship with others.
• Support team to reach common goals.
• Ensure adherence to quality, expectations and standards.
• Actively participates in Safety Programs and abides by all injury reporting and safety behavior.
• Participates in and supports hotels efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Skills

Housekeeping experience

Floor care

Schedule flexibility

English communication

Multi-tasking

Learn quickly

Problem solving

Attention to detail

Confidentiality

Guest room security

Five Diamond resort experience

Dynamic and personable

Job description

Rancho Valencia Resort is seeking a Houseperson to maintain guest rooms and resort areas, including patios and exterior spaces. Responsibilities include deep cleaning, linen handling, and assisting with special projects to uphold high service standards.

The role requires responsive guest service, attention to detail, and strong teamwork. AM and PM shifts are available, with opportunities to support both resort and villa operations.