Resort Pool Host: Warm Welcomes, Impeccable Service

Terranea Resort; Rancho Palos Verdes, Northern (CA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Terranea Resort in Rancho Palos Verdes, CA seeks an energetic pool concierge to warmly greet guests, escort them to lounge areas, and maintain cabanas and chairs according to service standards. You will introduce guests’ server, anticipate needs, and ensure comfort and satisfaction throughout the guest experience.

The role requires strong English communication, the ability to work outdoors in variable temperatures, and a professional appearance.

Qualifications

• Must be able to speak, comprehend, and read English.
• Strong communication skills required.
• Energetic, enthusiastic, and motivational attitude.
• Ability to work under variable temperatures and outdoor conditions.
• Able to stand or walk outside for long periods.

Responsibilities

• Greet guests warmly and escort to a lounge chair per standards.
• Arrange cabanas and lounge chairs per service standards.
• Introduce guests' server as they sit down.
• Anticipate and address guests' service needs.
• Check in with guests to ensure satisfaction with umbrellas and service.
• Maintain cleanliness of pool deck and host stand.
• Ensure clean and professional appearance.
• Monitor restrooms and pool deck perimeter every 30 minutes.
• Thank guests with appreciation.
• Perform other duties as requested.

Skills

English proficiency

Communication skills

Customer service

Stress tolerance

Mobility

Education

High School diploma

Food Handler's card

Job description

Terranea Resort in Rancho Palos Verdes, CA seeks an energetic pool concierge to warmly greet guests, escort them to lounge areas, and maintain cabanas and chairs according to service standards. You will introduce guests’ server, anticipate needs, and ensure comfort and satisfaction throughout the guest experience.

The role requires strong English communication, the ability to work outdoors in variable temperatures, and a professional appearance.