Polish-Speaking Solutions Consultant - Relocation Included

Mercier Consultancy Group; United States; À distance; USD 20 000 - 33 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package (flight,

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career growth opportunities

Relocation package

Résumé du poste

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant to join our Customer Support Services team in Sofia, Bulgaria. You will provide support to Polish-speaking clients via phone, email, and chat, resolve issues, and document interactions in our CRM system.

You should be fluent in Polish, have strong communication skills, and be comfortable working in a dynamic, team-focused environment. A valid EU passport is mandatory for this role, and a relocation package is available.

Qualifications

• Polish fluency required (spoken and written).
• Experience in customer support or client-facing role.
• Excellent communication and interpersonal skills.
• Familiarity with CRM software and ticketing systems is a plus.
• Valid EU passport is mandatory.

Responsabilités

• Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the continuous improvement of customer service processes and protocols.
• Collaborate with team members and supervisors to achieve departmental goals and performance targets.
• Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.

Connaissances

Polish language

Communication skills

Teamwork

Problem solving

Customer support experience

CRM familiarity

Written Polish

Multi-channel support

Formation

High school diploma or equivalent

Outils

CRM software

Ticketing systems

Description du poste

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant to join our Customer Support Services team in Sofia, Bulgaria. You will provide support to Polish-speaking clients via phone, email, and chat, resolve issues, and document interactions in our CRM system.

You should be fluent in Polish, have strong communication skills, and be comfortable working in a dynamic, team-focused environment. A valid EU passport is mandatory for this role, and a relocation package is available.