Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 20,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant to join our Customer Support Services team in Sofia, Bulgaria. You will provide expert Polish-language support across phone, email, and chat, resolve complex issues, and document outcomes in our CRM.

We offer fully paid training, health insurance, a comprehensive relocation package, and ongoing opportunities for professional growth within a dynamic, multinational environment.

Qualifications

• Polish language fluency (spoken and written) is required.
• EU passport is mandatory.
• Excellent communication and interpersonal skills.
• Proven experience in a customer support or client-facing role.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work effectively in a team and individually.
• Familiarity with CRM software and ticketing systems is a plus.

Responsibilities

• Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
• Identify trends and isolate recurring problems to relevant departments for long-term solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the continuous improvement of customer service processes and protocols.
• Collaborate with team members and supervisors to achieve departmental goals and performance targets.
• Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.
• Act as a brand ambassador, ensuring a positive customer experience at all touchpoints.

Skills

Polish language

Customer support

Communication skills

Problem solving

Teamwork

CRM familiarity

EU passport

Tools

CRM software

Ticketing systems

Job description

Polish Speaking Solutions Consultant

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm renowned for connecting top talent with leading global organizations. We specialize in providing bespoke recruitment and BPO solutions across Europe, focusing on delivering exceptional service and unparalleled expertise to our clients and candidates.

Job Overview

Are you a fluent Polish speaker with a passion for customer support and problem-solving? Mercier Consultancy Group is seeking a dynamic Polish Speaking Solutions Consultant to join a thriving Customer Support Services team in Sofia, Bulgaria. This is an excellent opportunity for individuals looking to advance their careers in the heart of Europe, offering a supportive environment and excellent growth prospects.

Key Responsibilities

• Provide exceptional customer support and technical assistance to Polish-speaking clients via phone, email, and chat.
• Troubleshoot and resolve complex customer issues within the Customer Support Services sector.
• Identify trends and isolate recurring problems to relevant departments for long-term solutions.
• Document all customer interactions and resolutions accurately in the CRM system.
• Contribute to the continuous improvement of customer service processes and protocols.
• Collaborate with team members and supervisors to achieve departmental goals and performance targets.
• Maintain up-to-date knowledge of products, services, and company policies to ensure accurate information delivery.
• Act as a brand ambassador, ensuring a positive customer experience at all touchpoints.

Requirements

• Native or fluent Polish (spoken and written)
• Valid EU passport (mandatory)
• Excellent communication and interpersonal skills.
• Proven experience in a customer support or client-facing role, ideally within Customer Support Services.
• Strong problem-solving abilities and a proactive approach to issue resolution.
• Ability to work effectively in a team and individually.
• Familiarity with CRM software and ticketing systems is a plus.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Opportunities for professional growth and career advancement within a leading company.
• A vibrant and multicultural work environment in Sofia.
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Discover the vibrant lifestyle and rich culture that awaits you in Sofia, Bulgaria. Enjoy a pleasant climate, stunning natural landscapes, and a cost of living that allows for a high quality of life. Bulgaria offers a unique blend of ancient history and modern development, making it an exciting place to live and work. This is a fantastic opportunity for those seeking Polish-speaking jobs and a new adventure in Eastern Europe.

Our comprehensive relocation package makes moving to Bulgaria seamless and stress-free, allowing you to focus on settling into your new home and embarking on an rewarding career. Experience delicious local cuisine, explore beautiful surroundings, and embrace the welcoming atmosphere that Bulgaria provides. Find your next role among the exciting Jobs in Bulgaria and start your journey with us!