Czech-Speaking Solutions Consultant with Relocation Support

Recruitment By Ierotheos; United States; Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Free Relocation Concierge

Monthly Performance Bonus

And Much More…

Job summary

Mercier Consultancy Group is seeking a Czech-speaking Solutions Consultant to join their customer support team in Bulgaria. The role emphasizes handling inquiries via phone, email, and live chat, delivering expert solutions and ensuring high client satisfaction.

The position includes fully paid training and a relocation package, with English and Czech language proficiency as essential requirements. A dynamic, international work environment awaits in Bulgaria.

Qualifications

• Native or fluent Czech (spoken and written).
• Professional proficiency in English for inter-departmental communication.
• Previous experience in the Customer Support Services industry is highly preferred.
• Valid EU passport (mandatory).

Responsibilities

• Act as the primary point of contact for clients, providing expert solutions in the Customer Support Services industry.
• Manage and resolve complex inquiries via phone, email, and live chat with precision and professionalism.
• Maintain high levels of customer satisfaction by providing tailored support and industry-specific guidance.
• Collaborate with internal teams to streamline service delivery and optimize user experience.
• Document all interactions and resolutions accurately within the client relationship management system.
• Identify opportunities to improve service quality and contribute to the ongoing success of our client partnerships.
• Ensure compliance with company standards and industry regulations throughout all customer interactions.

Skills

Czech language

English language

Customer support

Problem-solving

Communication skills

Interpersonal skills

Fast-paced environment

Job description

Mercier Consultancy Group is seeking a Czech-speaking Solutions Consultant to join their customer support team in Bulgaria. The role emphasizes handling inquiries via phone, email, and live chat, delivering expert solutions and ensuring high client satisfaction.

The position includes fully paid training and a relocation package, with English and Czech language proficiency as essential requirements. A dynamic, international work environment awaits in Bulgaria.