Police Records Specialist

City of Richmond; Richmond (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Richmond Police Department is seeking an Administrative Technician for the Central Records Unit. The role combines front‑line customer service with careful records review, processing, and maintenance of police files.

You will assist at service windows, respond to inquiries, and use the records system to locate and process information. Applicants must be detail‑oriented, able to manage multiple tasks, and uphold confidentiality.

Qualifications

• High School Diploma or GED.
• Two years of related clerical or office support experience.
• An equivalent combination of training and experience may be used.

Responsibilities

• Provide courteous, professional service at public service windows and by telephone; clarify requests and locate information.
• Learn and use the records management system to search, retrieve, review, and process police records.
• Review reports for completeness and accuracy; identify discrepancies and missing information.
• Make authorized corrections and coordinate unresolved records issues with staff.
• Enter, update, scan, index, and maintain records and logs; verify accuracy.
• Handle confidential information and follow access and retention procedures.
• Balance customer service with record processing and internal requests; track deadlines.
• Prepare and proof documents; process payments and perform fingerprinting and other duties.

Skills

English grammar

Proofreading

Administrative procedures

Records procedures

Electronic filing

Basic arithmetic

Office equipment

Data entry accuracy

Customer service

Communication

Critical thinking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Computer-based information systems

Job description

City of Richmond Police Department is seeking an Administrative Technician for the Central Records Unit. The role combines front‑line customer service with careful records review, processing, and maintenance of police files.

You will assist at service windows, respond to inquiries, and use the records system to locate and process information. Applicants must be detail‑oriented, able to manage multiple tasks, and uphold confidentiality.