Administrative Technician* - Special Operations Division

City-of-Richmond,-Va; Richmond (VA); On-site; USD 42,000 - 48,000; Full time

Job summary

The City of Richmond Police Department is seeking an Administrative Technician in the Special Operations Division. This role blends public-facing customer service with careful review, processing, and maintenance of police records to support operations and timely service.

The selected candidate will perform clerical, timekeeping, records maintenance, and data entry duties, coordinating administrative tasks to sustain precinct operations in a fast-paced public safety environment.

Qualifications

• High School Diploma or GED required.
• Two years of related clerical or office support experience.
• Equivalent combination of training and experience may be used to meet qualifications.
• Notary Public designation may be required for some assignments.
• Valid Virginia driver’s license with satisfactory driving record.

Responsibilities

• Provide daily clerical and administrative support to sworn and civilian personnel.
• Review, enter, and maintain timekeeping, attendance, and leave records.
• Prepare, review, organize, and maintain reports, correspondence, and electronic records.
• Perform data entry and ensure accuracy and timeliness of records.
• Answer calls, greet visitors, and provide professional customer service.
• Coordinate with internal departments and precinct personnel to support operations.
• Maintain organized filing systems and confidentiality of sensitive information.
• Assist with scheduling, special projects, and other activities supporting precinct operations.
• Prepare and distribute correspondence and notices as requested.
• Maintain office supplies and assist with general office functions.

Skills

Attention to detail

Customer service

Data entry

English grammar

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

The City of Richmond Police Department is seeking a detail-oriented, dependable candidate for the position of Administrative Technician in its Special Operations Division. This position combines public-facing customer service with the careful review, processing, and maintenance of police records. Accurate records support police operations, reliable information, and timely service to the public and other authorized users.

The selected candidate will provide essential clerical, administrative, and operational support to ensure the efficient delivery of daily precinct services. Responsibilities include employee timekeeping, records maintenance, data entry, customer service, and coordination of administrative activities supporting precinct operations.

The ideal candidate will possess strong organizational and communication skills, demonstrate attention to detail, and exercise sound judgment when handling confidential information and competing priorities. This position requires the ability to work independently and collaboratively in a fast-paced public safety environment.

The anticipated hiring range is $41,600 - $48,461

• Providing daily clerical and administrative support to sworn and civilian precinct personnel.
• Reviewing, entering, and maintaining employee timekeeping, attendance, and leave records in accordance with established policies and procedures.
• Preparing, reviewing, organizing, and maintaining reports, correspondence, electronic records, and other departmental documentation.
• Performing data entry and ensuring the accuracy, completeness, and timely processing of administrative records.
• Answering telephone calls, greeting visitors, responding to inquiries, and providing professional customer service to employees and members of the public.
• Assisting with the coordination of street cleaning operations, including scheduling, communication, documentation, and related administrative activities.
• Coordinating with internal departments, precinct personnel, and other stakeholders to support daily operational needs.
• Maintaining organized filing systems and ensuring confidentiality of sensitive departmental and personnel information.
• Assisting with scheduling, administrative assignments, special projects, and other activities necessary to support precinct operations.
• Preparing and distributing correspondence, notices, reports, and other materials as requested.
• Maintaining office supplies and assisting with general office functions.
• Occasionally performing duties outside of the traditional office environment in support of precinct operations, as assigned.
• Assisting with parking enforcement-related activities, including issuance of parking citations, when authorized and assigned.
• Performing other related duties as assigned.

Successful completion of a thorough background investigation is required. Please note that the Police Department background process may take up to 45 days.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge: English grammar; proofreading, administrative and records procedures, electronic filing, basic arithmetic, and standard office equipment. Working knowledge of Microsoft Word, Excel, Outlook, and computer-based information systems; understanding of the importance of complete, accurate records and responsible handling of confidential information.

Demonstrated skill: entering and verifying data accurately; comparing records and recognizing discrepancies; organizing files and tracking pending work; providing tactful customer service; communicating clearly verbally and in writing; and using critical thinking to resolve routine problems within established procedures.

Demonstrated ability: to learn and apply records management systems functions; follow written instructions and established procedures; sustain attention to detail during repetitive and interrupted work; multitask and adjust priorities while maintaining accuracy; protect sensitive information; exercise sound judgement and recognize when to seek guidance; and work independently and collaboratively in a fast-paced environment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related clerical or office support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Experience providing administrative support in a law enforcement, public safety, government, or similarly structured environment
• Experience processing employee timekeeping, attendance, or leave records.
• Experience maintaining confidential records, preparing reports, and performing accurate data entry.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience coordinating schedules, operational activities, or administrative services.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A Notary Public designation may be required for some assignments.
• Valid Commonwealth of Virginia driver's license with a satisfactory driving record

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.