Administrative Technician* - Special Operations Division

City of Richmond; Richmond (VA); Sur place; USD 42 000 - 48 000; Plein temps

Résumé du poste

City of Richmond Police Department is seeking an Administrative Technician in the Special Operations Division to provide essential clerical and records support. The role combines customer service with careful processing, maintenance, and review of police records to ensure accurate information and timely service to the public and authorized users.

The selected candidate will handle timekeeping, filing, data entry, and coordination of administrative activities supporting precinct operations while

Qualifications

• High School Diploma or GED is required.
• Two years of related clerical or office support experience preferred.
• Notary Public designation may be required for some assignments.

Responsabilités

• Providing daily clerical and administrative support to sworn and civilian precinct personnel.
• Reviewing, entering, and maintaining employee timekeeping, attendance, and leave records in accordance with policies.
• Preparing, reviewing, organizing, and maintaining reports, correspondence, electronic records, and other departmental documentation.
• Performing data entry and ensuring the accuracy, completeness, and timely processing of administrative records.
• Answering telephone calls, greeting visitors, and providing professional customer service to employees and the public.
• Assisting with the coordination of street cleaning operations and administrative activities.
• Coordinating with internal departments and stakeholders to support daily operations.
• Maintaining organized filing systems and confidentiality of sensitive information.
• Assisting with scheduling, special projects, and other precinct support activities.
• Preparing and distributing correspondence, notices, and materials as requested.
• Maintaining office supplies and general office functions.

Connaissances

Customer service

Data entry

Records management

Attention to detail

Multitasking

Communication

Problem solving

Confidentiality

Independent work

Formation

High School Diploma or GED

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

The City of Richmond Police Department is seeking a detail-oriented, dependable candidate for the position of Administrative Technician in its Special Operations Division. This position combines public-facing customer service with the careful review, processing, and maintenance of police records. Accurate records support police operations, reliable information, and timely service to the public and other authorized users.

The selected candidate will provide essential clerical, administrative, and operational support to ensure the efficient delivery of daily precinct services. Responsibilities include employee timekeeping, records maintenance, data entry, customer service, and coordination of administrative activities supporting precinct operations.

The ideal candidate will possess strong organizational and communication skills, demonstrate attention to detail, and exercise sound judgment when handling confidential information and competing priorities. This position requires the ability to work independently and collaboratively in a fast-paced public safety environment.

The anticipated hiring range is $41,600 - $48,461

• Providing daily clerical and administrative support to sworn and civilian precinct personnel.
• Reviewing, entering, and maintaining employee timekeeping, attendance, and leave records in accordance with established policies and procedures.
• Preparing, reviewing, organizing, and maintaining reports, correspondence, electronic records, and other departmental documentation.
• Performing data entry and ensuring the accuracy, completeness, and timely processing of administrative records.
• Answering telephone calls, greeting visitors, responding to inquiries, and providing professional customer service to employees and members of the public.
• Assisting with the coordination of street cleaning operations, including scheduling, communication, documentation, and related administrative activities.
• Coordinating with internal departments, precinct personnel, and other stakeholders to support daily operational needs.
• Maintaining organized filing systems and ensuring confidentiality of sensitive departmental and personnel information.
• Assisting with scheduling, administrative assignments, special projects, and other activities necessary to support precinct operations.
• Preparing and distributing correspondence, notices, reports, and other materials as requested.
• Maintaining office supplies and assisting with general office functions.
• Occasionally performing duties outside of the traditional office environment in support of precinct operations, as assigned.
• Assisting with parking enforcement-related activities, including issuance of parking citations, when authorized and assigned.
• Performing other related duties as assigned.

Successful completion of a thorough background investigation is required. Please note that the Police Department background process may take up to 45 days.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge: English grammar; proofreading, administrative and records procedures, electronic filing, basic arithmetic, and standard office equipment. Working knowledge of Microsoft Word, Excel, Outlook, and computer-based information systems; understanding of the importance of complete, accurate records and responsible handling of confidential information.

Demonstrated skill: entering and verifying data accurately; comparing records and recognizing discrepancies; organizing files and tracking pending work; providing tactful customer service; communicating clearly verbally and in writing; and using critical thinking to resolve routine problems within established procedures.

Demonstrated ability: to learn and apply records management systems functions; follow written instructions and established procedures; sustain attention to detail during repetitive and interrupted work; multitask and adjust priorities while maintaining accuracy; protect sensitive information; exercise sound judgement and recognize when to seek guidance; and work independently and collaboratively in a fast-paced environment.

MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related clerical or office support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED TRAINING AND EXPERIENCE:

• Experience providing administrative support in a law enforcement, public safety, government, or similarly structured environment
• Experience processing employee timekeeping, attendance, or leave records.
• Experience maintaining confidential records, preparing reports, and performing accurate data entry.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience coordinating schedules, operational activities, or administrative services.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A Notary Public designation may be required for some assignments.
• Valid Commonwealth of Virginia driver's license with a satisfactory driving record

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.