Police Information Response Specialist

City-of-Raleigh-N; Raleigh (NC); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

The City of Raleigh seeks an experienced Information Response Technician for the Police Department. This non-sworn clerical role involves complex, office-based duties with some technical tasks and independent judgment within general supervision.

Responsibilities include handling reports via telephone, operating DCI/CAD terminals, conducting background checks, processing subpoenas, and assisting field units while maintaining accurate records.

Qualifications

• High School diploma or GED or equivalent combination of training/experience.

Responsabilités

• Determine if the CRC is capable of taking a report.
• Prepare incident reports from telephone interviews for minor crimes.
• Operate DCI terminal to check criminal histories, driver's histories, information, and courts records.
• Perform background checks and enter officer data into CAD.
• Answer telephone inquiries and transfer calls appropriately.
• Respond to officer requests for DMV information and wanted checks.
• Send administrative messages to other agencies on request.
• Provide information about towed vehicles, directions, and regulations.
• Respond to service requests from police field units by phone.
• Process subpoenas.

Connaissances

Typing

General computer software

Written and oral communications

Phone communications

Formation

High School diploma or GED

Outils

DCI terminal

CAD terminal

Description du poste

The City of Raleigh seeks an experienced Information Response Technician for the Police Department. This non-sworn clerical role involves complex, office-based duties with some technical tasks and independent judgment within general supervision.

Responsibilities include handling reports via telephone, operating DCI/CAD terminals, conducting background checks, processing subpoenas, and assisting field units while maintaining accurate records.