Police Information Tech

highpointnc; High Point (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Guaranted pension after 5 years

401K and 457B retirement plans

Paid vacation and sick leave

Paid holidays

Tuition reimbursement

Medical, dental, vision plans

Job summary

The High Point Police Department in High Point, NC is seeking a Records Clerk to support the Records Section. You will enter, process, and file police records, handle confidential information, and coordinate with officers and the public using radios and computer systems.

Requires a high school diploma or GED, ability to multitask, and familiarity with RMS/NCIC tools; polygraph and background check required.

Qualifications

• High School Diploma or GED required.
• Must work under supervision with rotating shifts including weather events.
• Polygraph and background investigation required.
• Valid Driver's License.
• Experience with NCIC/DCI and RMS preferred.

Responsibilities

• Receive, research and respond to information requests.
• Assist the public and officers in person, by phone and radio.
• Maintain confidential filing and record systems; manage subpoenas.
• Enter data and generate reports in CRT/PC and handwritten records.
• Process subpoenas and ensure compliance with policies and laws.
• Provide reference services to internal and external customers.
• Use NCIC/DCI tools for background checks and records entry.
• Perform other essential duties as required.

Skills

Multi-tasking

Oral and written communication

Computer skills

Customer service

Education

High School Diploma or GED

Tools

NCIC/DCI access

Records Management System (RMS)

CAD

Job description

Compensation Range

$20.40 - $26.13

Please note: This job opening may close earlier than the stated date, due to high candidate volume.

Who We Are:

At the High Point Police Department, we are committed to protecting our city and building relationships with our community. Our team includes over 300 officers and professional staff who are passionate about serving others.

As a proactive, data-driven agency, we take pride in being nationally recognized for excellence. Our department offers some of the finest in-house training in the country, along with numerous opportunities for growth, development, and career advancement.

A rewarding career awaits you here. Join our team and play a vital role in keeping High Point a safe place to live, work, and visit.

What We Offer

• A guaranteed monthly pension upon retirement, vested after 5 years of service
• 401K and 457B Retirement Plans
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement Plan
• Competitive medical, dental, and vision plans effective day one

What You'll Do

This position is responsible for carrying out the department's daily functions as part of the Records Section. Performs two-way radio communication with officers while completing clerical and technical work in entering, processing, coding, reporting, filing, researching, and disseminating police records and information therein involving online electronic data processing systems and paper records; does related work as required.

Work is performed under regular supervision of the Police Information Supervisor. The supervisor will set work schedules, approve, leave requests, and complete performance evaluations.

Essential Tasks & Responsibilities

• Receives, researches and responds to requests for information.
• Receives and transmits messages by radio.
• Assists the public and police officers in person, by telephone and radio by providing information and answering questions.
• Maintains confidential filing and record systems, related court records and subpoenas.
• Enters statistical data and reports on CRT/PC, and in handwritten records.
• Assists subordinate technicians in the area of crime classification, IBASE reporting and report preparation.
• Reviews daily work output, ensures quality, accuracy and performance of coding, entry and other assigned duties.
• Distributes, delivers and sorts mail.
• Responsible for the preparation, classification, indexing, filing, and retrieval of police records and documents.
• Process and manage subpoenas (civil and criminal) for law enforcement records and documentation in accordance with internal policies, and local/state/federal laws. Deal with confidential information with extreme caution, appropriate judgment, discretion, and adherence to internal policies and local/state/federal laws since errors can result in customer inconvenience; and in the extreme, have legal repercussions that could cause adverse public relations.
• Provide reference services to internal and external customers in response to telephone, mail, email, fax, police radio, and in-person requests for information.
• Use effective interpersonal, customer service, and communication skills (oral and written) to calm irate customers.
• Use of the North Carolina Division of Criminal Information (DCI) for National Crime Information Center (NCIC) criminal background checks and entry for Arrest Warrants and Stolen items.
• Perform other essential duties as required.

Qualifications

Required Qualifications

• High School Diploma or GED equivalent
• Must be able to work under the general supervision of the unit supervisor on a varied, rotating work schedule which includes on-call (very rare), rotating shifts and working during inclement weather.
• Must be able to work in a fast-paced environment which requires multi-tasking abilities.
• Must possess good oral and legible written communication and computer skills.
• Successful completion of a polygraph and background investigation is required.
• Additional consideration will be given to applicants with related field experience.
• Valid Driver's License.
• Ability to obtain, maintain and use as an operator and/or administrator: the North Carolina Division of Criminal Information (DCI) for that National Crime Information Center (NCIC), CJLEADS, IDWEB, eWarrants, Brazos, DMV Crashweb, Records Management System (RMS) and CAD.

Preferred Skills

• At one year of experience in records management or law enforcement work, preferably in police records support is desirable.
• Familiarity with the local and state agencies affiliated with the Criminal Justice System is preferred.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless oth