Public Safety Investigation & Records Specialist

City of Charlotte; Charlotte (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

The City of Charlotte Police Department is seeking a Police Investigation Technician to handle police telephone inquiries, gather information from victims and witnesses, and enter reports into the Records Management System. The role requires confidentiality and the ability to work odd hours, including nights, weekends, and holidays.

The technician may also conduct background research on cases and support investigations while maintaining professional relationships with the public and city

Qualifications

• Minimum Qualifications: High School Graduate, U.S. Citizen, Obtain/Maintain DCI certification.
• Preferred Qualifications: Associate’s degree or higher in Criminal Justice or a related field; Experience with CAD/RMS systems and NCIC/DCI databases.

Responsibilities

• Answer incoming calls to NEPS and CMPD divisions; complete offense reports as appropriate.
• Provide professional customer service to internal and external customers.
• Direct citizens to Court Offices, City departments, and CMPD agencies; advise on police procedures and City policies.
• Monitor Online Reporting System and respond/complete offense reports as appropriate.
• Route calls to 911 when needed and enter calls for service.
• Enter APBs for Missing Persons reports and related cases.
• Handle voicemail and walk-in requests from citizens.
• Advise citizens on police procedures or policies for the City of Charlotte.
• Perform other duties as assigned.

Skills

Clear communication

Multitasking

De-escalation

Calm under pressure

Policy interpretation

Research & reporting

Customer service

Education

High School Diploma

U.S. Citizenship

DCI certification

Associate degree in Criminal Justice

Tools

Microsoft Office

MUNIS

Call reporting systems

Job description

The City of Charlotte Police Department is seeking a Police Investigation Technician to handle police telephone inquiries, gather information from victims and witnesses, and enter reports into the Records Management System. The role requires confidentiality and the ability to work odd hours, including nights, weekends, and holidays.

The technician may also conduct background research on cases and support investigations while maintaining professional relationships with the public and city