Information Response Technician

City-of-Raleigh-N; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Raleigh seeks an experienced Information Response Technician for the Police Department. This non-sworn clerical role involves complex, office-based duties with some technical tasks and independent judgment within general supervision.

Responsibilities include handling reports via telephone, operating DCI/CAD terminals, conducting background checks, processing subpoenas, and assisting field units while maintaining accurate records.

Qualifications

• High School diploma or GED or equivalent combination of training/experience.

Responsibilities

• Determine if the CRC is capable of taking a report.
• Prepare incident reports from telephone interviews for minor crimes.
• Operate DCI terminal to check criminal histories, driver's histories, information, and courts records.
• Perform background checks and enter officer data into CAD.
• Answer telephone inquiries and transfer calls appropriately.
• Respond to officer requests for DMV information and wanted checks.
• Send administrative messages to other agencies on request.
• Provide information about towed vehicles, directions, and regulations.
• Respond to service requests from police field units by phone.
• Process subpoenas.

Skills

Typing

General computer software

Written and oral communications

Phone communications

Education

High School diploma or GED

Tools

DCI terminal

CAD terminal

Job description

Raleigh Police Department is seeking an experienced Information Response Technician. This is challenging non-sworn clerical work which includes some office administrative and technical duties. Work involves the independent performance of complex clerical duties including some technical tasks of a difficult nature. The Information Response Technician function also involves the evaluation of information provided by citizens reporting crimes that have occurred and filing the proper reports. Work requires the exercise of considerable initiative, independent judgment, and the performance of independent clerical work involving significant procedures and sequences of an advanced nature. Work assignments are performed under general supervision. Work is reviewed by observation of results achieved.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Determines if the CRC is capable of taking a report


• Prepares incident reports based upon telephone interviews citizens reporting minor crimes that have already occurred


• Operates D.C.I. terminal to check criminal histories, driver's histories, information, and administrative office of the courts as assigned


• Performs background checks as assigned. Enter off-duty officers into the C.A.D. system and assist all personnel requesting report numbers


• Answers telephone inquiries and transfers calls to proper locations


• Operates D.C.I. terminal to respond to officer's requests for DMV information, wanted person checks, stolen property checks, criminal histories, and article entries


• Sends administrative messages to other law enforcement agencies upon request of sworn personnel


• Provides citizens with information about towed vehicles, directions, and regulations


• Responds to requests for service from police field units by phone


• Processes subpoenas


• Performs related work as required

Required Education and Experience

High School diploma or G.E.D. equivalency; less than 1 year experience in clerical support, data entry, customer service, or related field; OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Knowledge of:

• The geography of the city.


• The Division of Criminal Information (DCI) terminal operation, regulations, and record keeping requirements


• Business English, spelling, punctuation, and arithmetic


• The regulations, procedures, and services of the Police Department, Division of Criminal Information, and reporting procedures of the Police Department or the ability to acquire such knowledge during a reasonable period of training


• Microsoft operating system and programs

Skill In:

• Operation of the DCI and CAD terminals


• Typing and general computer software


• Written and oral communications (to include extensive telephone communications)

Ability to:

• Keep complex records, to assemble and organize data, and prepare reports from such records


• Work independently on responsible and confidential clerical and related administrative and technical tasks


• Deal tactfully and courteously with the public


• Compose effective and accurate correspondence


• Type accurately and rapidly


• Obtain information through interviews and telephone conversations


• Speak and write clearly and effectively

ADA and Other Requirements:

Work Environment and Physical Effort:

Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:

Work is typically performed in an office or similar indoor environment. Employees will occasionally work in an outdoor environment.

Work Exposures:

Work in this position does not require frequent environmental exposures. Employees may occasionally be exposed to Individuals who are hostile or irate.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.