Investigation Tech & Records Specialist

Charlotte, North Carolina; Charlotte (NC); Sur place; USD 34 000 - 42 000; Plein temps

Résumé du poste

The City of Charlotte is seeking a Police Investigation Technician to answer police telephone inquiries, gather information from victims and witnesses, and prepare reports in the Records Management System. The role supports one of the division locations within CMPD and requires strong customer service and data-entry skills. Minimum qualifications include a high school diploma and U.S.

citizenship. The position offers full-time hours, competitive pay, and opportunities to contribute to public

Qualifications

• High School Diploma is required.
• U.S. Citizenship is required.
• Ability to deliver clear and concise communication.

Responsabilités

• Answer incoming police calls and retrieve voicemail messages.
• Gather information from victims and witnesses for reports.
• Enter reports into the Records Management System and prepare supplements.
• Direct citizens to courts or city offices as needed.
• Provide copies of records, reports, and crash reports by fax, email, or in person.

Connaissances

Customer service

Data entry

Communication

Microsoft Excel

Phone etiquette

Formation

High School Diploma

Outils

Microsoft Office

MUNIS

Description du poste

The City of Charlotte is seeking a Police Investigation Technician to answer police telephone inquiries, gather information from victims and witnesses, and prepare reports in the Records Management System. The role supports one of the division locations within CMPD and requires strong customer service and data-entry skills. Minimum qualifications include a high school diploma and U.S.

citizenship. The position offers full-time hours, competitive pay, and opportunities to contribute to public