Supervisor, Poker

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Poker Supervisor to lead the poker team, uphold game integrity, and deliver exceptional guest service in a dynamic casino environment. The role emphasizes training, policy compliance, and maintaining high standards of professionalism.

You will ensure staff training, compliance with Ohio CCC regulations, and smooth operation of poker games, while resolving disputes and maintaining a professional image.

Qualifications

• Must be able to get along with co-workers and work as a team.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• Math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker. Required Certification/License: Ability to obtain a Gaming Occupational License within the State of Ohio

Responsibilities

• Oversee game protection, integrity and compliance with internal controls and Ohio CCC regulations.
• Leads and supports Poker team to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.

Skills

Team player

Interpersonal skills

Public interaction

Math skills

Professional appearance

Customer service

Poker rules knowledge

Education

High school diploma or GED

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description

Poker Supervisor

Poker Supervisor leads the poker team in order to create continuous improvement in the employee experience and service for our guests.

• The Poker Supervisor is responsible for overseeing game protection, integrity and maintains compliance with internal controls and Ohio Casino Control Commission regulations. Role Responsibilities:
• Leads and supports Poker team in order to create legendary customer service.
• Ensures Poker staff has the training, tools and mindset to enable them in their positions as service professionals.
• Leads the Poker team in a way that creates continuous improvements in the employee experience.
• Ensures operational and game integrity.
• Settles disputes in a professional and timely manner.
• Handles guest and employee concerns quickly and efficiently.
• Informs Poker Manager and Surveillance team of irregularities.
• Verifies issuance of credit after all necessary signatures are confirmed.
• Informs Poker Manager of disputes on game.
• Ensures that required facilities and equipment are available and functioning properly.
• Guides and instructs assigned personnel in the proper performance of their duties.
• Reviews and evaluates personnel.
• Initiates fills and credits to a game as necessary.
• Records table inventory when the table opens and after it closes.
• Other duties as assigned.
• Knows and abides by Ohio CCC regulations, internal controls and company policies and procedures.
• Always presents oneself as a credit to Hard Rock Casino and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Who we are: As a company, we are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference. We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere.

Qualifications

There are a couple of things that we need from you to make sure you’re the right candidate:

Education, Experience And Requirements

• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must enjoy entertaining and communicating with the public.
• math skills and the ability to multi-task.
• Must have a professional appearance and be a team player.
• High school diploma or GED is required.
• Excellent employee and customer service skills are essential.
• Knowledge of casino rules, procedures and regulations related to Poker. Required Certification/License: Ability to obtain a Gaming Occupational License within the State of Ohio