Guest Experience Lead – Casino Promotions

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Cincinnati is seeking Players Club Representatives to deliver top-tier guest service on the casino floor, ensuring all procedures and OCCC guidelines are followed.

Candidates should have a high school diploma and guest service experience, be 21+, pass background and drug checks, and obtain required licenses. You will promote Unity benefits and assist with player-card signups and promotions.

Qualifications

• High school diploma or equivalent.
• Guest service experience.

Responsibilities

• Deliver the highest level of guest service on the casino floor.
• Be punctual and at workstation at shift start.
• Know gaming systems to communicate accurate information to guests.
• Capture guest contact info (phone and email).
• Assist with promotions, events, and signups for player cards.
• Follow handbook policies including uniform standards.

Skills

Guest service

Education

High school diploma

Job description

Hard Rock Casino Cincinnati is seeking Players Club Representatives to deliver top-tier guest service on the casino floor, ensuring all procedures and OCCC guidelines are followed.

Candidates should have a high school diploma and guest service experience, be 21+, pass background and drug checks, and obtain required licenses. You will promote Unity benefits and assist with player-card signups and promotions.