Casino Guest Experience & Promotions Specialist

Hard Rock Hotel & Casino Ottawa; Cincinnati (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking Players Club Representatives to deliver the highest level of guest service on the gaming floor and at the Players Club desk. You will sign guests up for the Unity rewards program, share promotions, collect contact information, and help drive guest satisfaction and rated play across all casino promotions.

You will follow handbook policies, uphold uniform standards, and report to the Players Club Supervisor Team, with a focus on creating a welcoming, engaging

Qualifications

• High school diploma and/or guest service experience.
• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

Responsibilities

• Provide the highest level of guest service at Hard Rock Casino Cincinnati.
• Be punctual and at your workstation at shift start.
• Know and communicate information about gaming systems to guests.
• Capture guest contact information (phone numbers and emails).
• Promote Unity benefits and help sign guests up for a card.
• Assist with promotions and events.
• Follow handbook policies and uniform standards.
• Represent the brand in a friendly, approachable manner.
• Report to the Players Club Supervisor Team.
• Other duties as assigned.

Skills

Guest service experience

Communication skills

Punctuality

Education

High school diploma

Job description

Hard Rock Casino Cincinnati is seeking Players Club Representatives to deliver the highest level of guest service on the gaming floor and at the Players Club desk. You will sign guests up for the Unity rewards program, share promotions, collect contact information, and help drive guest satisfaction and rated play across all casino promotions.

You will follow handbook policies, uphold uniform standards, and report to the Players Club Supervisor Team, with a focus on creating a welcoming, engaging